Membership Director

Community Health Development Partners•Omaha, NE

10h•$25

About The Position

Bloc Fitness stands by the motto BE FIT. LIVE WELL . We strive to spread our mission within our community and positively impact on the overall health and well-being of others by offering a state-of-the-art fitness and wellness center. Bloc Fitness is a growing, community-driven gym built on high standards, meaningful relationships, and a commitment to doing things the right way. We are in an exciting phase of growth and refinement, creating opportunities for leaders who want to make a real impact in a small but ambitious business. The Membership Director plays a key role in this growth by owning the member journey from first contact through long-term retention. This is an outcome-driven, part-time leadership role focused on execution, accountability, and measurable results rather than presence-based management. The right candidate will thrive in a fast-moving environment, take ownership of key metrics, and help shape the future of Bloc Fitness as the business continues to evolve.

Requirements

Experience in membership sales, client success, or a similar role
Strong communication and interpersonal skills
Ability to manage priorities independently and meet deadlines
Comfort working with data, metrics, and performance tracking
Ability lift/load supplies for events up to 30lbs

Nice To Haves

Experience in fitness, wellness, or service-based industry
Familiarity with CRM or membership management systems
Proven ability to improve conversion or retention metrics

Responsibilities

Membership Sales & Conversion
Own lead management and follow-up process
Ensure timely and professional response to all new inquiries
Conduct or oversee tours and membership consultations
Track and improve tour-to-member conversion rates
Facilitate and oversee community engagement events (Approximately 1 per month)
New Member Onboarding
Oversee the onboarding process from sign-up through the first 90 days
Ensure orientations are scheduled and completed in a timely manner
Collaborate with coaching staff to deliver a consistent onboarding experience
Retention & Member Experience
Monitor membership retention and cancellation trends
Implement proactive retention touchpoints and outreach
Address escalated member concerns related to onboarding and experience
Systems, Reporting & Accountability
Maintain accurate membership data and reporting
Track key performance indicators (KPIs) and share regular summaries with leadership
Ensure sales and onboarding systems and processes are followed consistently
Cross-Functional Collaboration
Collaborate with coaching and operations staff to support sales and retention efforts
Reinforce established standards and expectations
Escalate issues or barriers to leadership as appropriate