Membership Director

Metropolitan Club•San Francisco, CA

just now•$75,000 - $85,000

About The Position

The Membership Director is a strategic leadership position responsible for the development and implementation of programs, projects, and activities designed to increase and retain membership in the Club. Reporting directly to the General Manager, this individual oversees membership marketing, sales, account administration, and member relations. The position also works hand-in-glove with the Membership Chair and Membership Committee to support them in all matters related to their work. The ideal candidate understands the concept of a fine private Club and how such a Club benefits the selected individuals invited to membership.

Requirements

Education & Experience: A college degree is preferred, ideally with a background in business, sales, or marketing. Candidates should possess progressive experience in sales, marketing, fundraising, or the hospitality service industry. Experience in highly visible customer service positions or with community/non-profit organizations is a distinct advantage.
Required proficiency in Microsoft Office (Word, Excel, Access) and experience in utilizing CRM systems. Must have strong expertise in optimizing social media using diverse platforms.
Must be fluent in English (speaking, reading, and writing).

Nice To Haves

Previous experience with membership database administration is a plus.

Responsibilities

Strategic Development: Develops and implements sales and marketing programs within "membership by invitation only" guidelines, utilizing CRM tools and data analytics to track the membership pipeline and measure program effectiveness.
Member Advocacy & Networking: Networks with members to establish rapport and obtain referrals, coordinating exclusive receptions and activities that provide an ideal venue for members to introduce nominees to the Club.
Market Adaptation: Assesses the ever-changing market to make recommendations regarding membership classifications and ensure the Club’s offerings remain relevant and competitive.
Application & Orientation: Guides prospective members and sponsors through the application process and leads comprehensive orientation sessions to introduce Club facilities, rules, and the unique responsibility of member sponsorship.
Hospitality & Engagement: Maintains a high-visibility presence during dining hours and Club events, acting as a primary liaison to meet and greet members and their guests to foster a sense of community.
Retention & Satisfaction: Develops and executes a strategic member retention program by tracking satisfaction levels and directly assisting in the furtherance of member satisfaction.
Database & Roster Management: Maintains the Club’s membership database and roster with meticulous accuracy, ensuring all records, updates, and facility access cards are processed for both prospective and current members.
Committee & Process Oversight: Develops and enforces consistent application procedures while managing the distribution of records, files, and general correspondence for all committees.
Vetting & Liaison: Liaises closely with the Membership Committee to report on trends and guide prospective candidates through the formal "membership by invitation" approval and vetting process.
Financial Oversight & Governance: Develops and adheres to a departmental budget, taking corrective actions to meet financial goals, while actively participating in monthly management meetings and fulfilling duties assigned by the General Manager.
Performance Excellence: Drives success through key metrics including annual net membership growth, high retention rates, sponsorship-to-application conversion, and member satisfaction scores.