Membership Director

Ravi's Import Warehouse • Oakland, CA

1d • $70,000 - $85,000 • Onsite

About The Position

The Oakland YMCA is seeking a Membership Director to oversee the membership department. This role involves developing leaders, organizing and leading membership acquisition, member retention, and member service, all in keeping with the Goals, Policies, and Mission of the YMCA of the East Bay.

Requirements

• Bachelor's degree in related field or equivalent
• Three years sales or customer service experience
• One year of supervisory experience
• Must be self-directed, highly motivated and creative
• Excellent customer service, problem solving, interpersonal and organizational skills
• Completion of YMCA program-specific and trainer certifications must be accomplished within 60 days of hire
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Proficiency in Microsoft Word, Outlook and other computer programs necessary to perform the duties of the job

Nice To Haves

• Program/project management
• Inclusion
• Developing Self and Others
• Critical thinking and Decision Making
• Fiscal management
• Communication and Influence
• Innovation

Responsibilities

• Be an advocate and key leader for exceptional customer service and communication in the branch.
• Recruit, hire, train, develop, motivate, schedule and direct staff and volunteers as needed. Monitor and evaluate staff performance.
• Manage front desk operations ensuring efficient administrative processes while employing a continuous improvement process for the front desk procedures.
• Support new membership sales by conducting tours for potential new members.
• Establish partnerships in the community and work with the Marketing Department to provide effective marketing and outreach to acquire new members.
• Support and implement member engagement events and promotional activities.
• Prepare and manage the membership budget to ensure goals are achieved.
• May be responsible for member communication activities which may include branch newsletter and branch web site as determined by branch leadership.
• Effectively resolve member questions and complaints.
• Assist in YMCA fund raising activities and special events.
• Serve as a member of the branch leadership team.
• Special projects and other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager