Membership Director

YMCA OF GREATER MONTGOMERY•Montgomery, AL

5d•Onsite

About The Position

This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Membership Director will oversee the day-to-day operations of the Membership Services and Childwatch at the Bell Road YMCA by ensuring a welcoming environment for all. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Requirements

Bachelor’s degree in a related field
Minimum three years of YMCA experience or in a customer service field
Strong Computer Skills
Must be highly organized and detail oriented.
Experience in membership sales and/or marketing.
Ability to develop both proven and innovative programs to achieve sales and service goals.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community while articulating the YMCA’s purpose and mission and demonstrating the YMCA’s character values.
Excellent cash handling skills
Excellent human relation skills and an ability to maintain positive communication with staff and members.
Ability to address and make solid decisions in emergency situations.
High level of confidentiality
Excellent verbal and written communication skills including telephone etiquette.
Ability to respond to safety and emergency situations.
Ability to read, analyze, and interpret common professional journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply mathematical operations to such tasks as analysis of variance.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Current CPR/First Aid Certification or within 30 days of hire
YMCA safety trainings within 30 days of hire.

Nice To Haves

Daxko experience

Responsibilities

Develop and achieve branch monthly sales goals for member growth and retention.
Recruit, hire, train, supervise, develop, and schedule all employees within your department.
Responsible for processing of all membership paperwork including applications, bank drafts, change forms, cancellations, NSF’s, refunds, renewals letters and expired credit card letters and filing.
Work closely with the Branch Executive to develop and implement annual membership sales and service goals.
Work with local business partners to grow the corporate membership program within the service area.
Closely monitor monthly and annual membership statistics and produce reports needed for staff and volunteer boards and committees.
Work directly with the Membership Cabinet and attend monthly meetings.
Coordinates the monthly “Members Newsletter and quarterly “Member Appreciation Days” in conjunction with dates that work best for the br
Coordinates the YMCA’s overall efforts to contact all new members and to get new members involved in programs, groups, clubs, events, etc.
Play an active role in the annual campaign, recruiting campaigners and serving where needed on planning committees.
Lead staff meetings to keep Member Services staff advised and informed of all membership & program offerings, class scheduling, membership changes, policies, etc.
Develop your department’s annual budget; monitor and make adjustments as needed.
Complete and approve payroll for your department as outlined in the payroll guidelines.
Conduct annual performance reviews on all employees within your department.
Perform other related duties as assigned by your supervisor.