Membership Director

YMCA of Western North Carolina•Asheville, NC

4d•$49,535 - $62,000•Onsite

About The Position

The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people – regardless of age, income, or background – to nurture the potential of children and teens, improve the region’s health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state’s largest provider of licensed school-age childcare, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are made up of people of all ages, from all backgrounds, working side by side to ensure that everyone can reach their full potential with dignity. Thus, we are “For All”. Our core values are caring, honesty, respect, and responsibility, and they guide everything we do. We are committed to being an organization that exposes and addresses social constraints that limit and/or negatively affect all humans from all walks of life. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values. For more information, please visit ymcawnc.org. POSITION SUMMARY As the Membership Director, you will lead the Membership team in their efforts to deliver exceptional membership experiences. The leader in this role must excel at managing people, programs and processes. This role leads recruitment efforts, staff training and department scheduling. They also support assigned staff through hands-on leadership of their departments. Additional responsibilities include hiring, payroll, and budget management. The Membership Director is a highly visible representative of the YMCA mission, theme, and character development values. They are accountable for knowing and properly executing all YMCA policies and procedures.

Requirements

Bachelor’s degree in related field or equivalent professional experience and/or education in business/customer service/sales required in lieu of degree.
Obtain within 90 days and maintain certifications in CPR, AED, O2, and First Aid throughout employment.
Excellent leadership and sales skills.
Working knowledge of computer software including Microsoft Word, Excel, Outlook and Teams.
Must have excellent interpersonal, public relations, and communication skills.
Must be able to stand for long periods of time, speak and hear clearly, accurately complete written and digital forms.
Ability to travel to and from various YMCA locations throughout WNC.

Nice To Haves

Y-USA Team Leader certification is preferred or completed within first 90 days of employment.

Responsibilities

Models inclusive management behaviors and embraces all dimensions of diversity by building strong teams that apply their diverse skills and perspectives to advancing our mission.
Responsible for hiring, coaching and mentoring all direct reports and ensuring alignment with the organization’s Personnel and Membership policies and HR practices within their scope of responsibility through regular check-ins and annual reviews with the service line/department teams.
Implements a results-based management approach and ensures service line/departments are actively working towards association level objectives by assessing progress towards identified goals/KPIs, providing ongoing coaching and feedback, and discussing development opportunities.
Leads the budget process within their service line/departments, ensuring that resources are devoted to top priorities and strategic objectives.
Identifies growth opportunities, conducts forecasting regularly, and corrects financial deficiencies on a timely basis through monthly variance reports with organizational leaders and implements action plans to meet budgeted financial targets.
Serves as a champion for the voice of the customer by actively listening to member feedback and advocating for improvements to programs, services, and facilities.
Collaborate with association leaders to implement changes that enhance the overall member experience at the center.
Builds relationships with community partners, resulting in corporate membership partnerships, and annual campaign support.
Works and collaborates with the Center Executive Director as active member of the Center Leadership Team including, but not limited to, serving as Leader on Duty, participating in Annual Campaign, and supporting daily operations.
Provide and receive positive and constructive evaluations and feedback (written and oral) from supervisors, members, and program participants.
Regularly demonstrate an enhanced capability to engage and build relationships with people of different backgrounds, abilities, opinions, and perceptions.
Perform all other tasks as assigned by the Executive Leadership.

Benefits

medical
dental
vision insurance
group life insurance
long-term disability paid by the Y
short-term disability, term life insurance and dependent life insurance is available for purchase
generous paid time off
retirement plan with employer contribution of 12% of salary (subject to eligibility requirements)
free YMCA membership
free afterschool childcare
summer day camp and program discounts