Membership Development Intern

Consumer Technology Association • Arlington, VA

3d • Hybrid

About The Position

Support renewal, recruitment, engagement and reporting needs for the Membership team.

Requirements

• Experience with Microsoft Office Suites required.
• Must possess strong organizational skills and attention to detail.
• Must have excellent written and oral communication skills, strong customer service skills, be customer/team oriented and able to work with all staff levels.
• Must have can-do, positive attitude.
• Demonstrated ability to efficiently handle multiple priorities in a fast-paced, change-oriented environment.
• Must be comfortable with technology and willing to learn and use new technologies.
• Self-started who can work independently, complete projects with little supervision and manage/prioritize multiple tasks simultaneously.
• The ideal candidate should have completed or be working towards a bachelor's degree in marketing, business, communications or another related field.
• Experience working in an office setting.
• Proficient in Microsoft Office applications.

Nice To Haves

• Experience working in customer service preferred.

Responsibilities

• Support the membership renewal process through member communications, invoicing coordination, reporting, and preparation of materials for renewal calls and meetings.
• Research, verify, and maintain accurate member contact and revenue information in Impexium (AMS), including data entry, clean-up, and updating renewal status with appropriate tags for reporting.
• Provide customer service support to prospects and members by monitoring and responding to inquiries in the membership inbox and logging interactions in the AMS.
• Collaborate with internal teams (Finance, Legal, Marketing) to support renewals and resolve payment or reporting issues.
• Assist with data reporting requests and support departmental projects aimed at improving the overall member experience.
• Support recruitment by researching prospective members, preparing call notes, and creating target lists that have been checked against our eligibility requirements.
• Help prepare for CES, CTA’s annual trade show, and assist with other membership-related meetings and functions.
• Perform other duties as assigned.

Benefits

• PAID Internship.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern