Experienced Membership Desk Sales Associate Needed! Full Time

BJ's Wholesale Club • Hyannis, MA

8d • $17 - $21 • Onsite

About The Position

BJ’s Wholesale Club is seeking a motivated and experienced Membership Desk Sales Associate to join their team. This full-time position is crucial for executing acquisition strategies, renewing memberships, upselling loyalty programs, and providing excellent customer service. The role involves handling merchandise returns, exchanges, pick-ups, and general customer inquiries, ensuring a positive and efficient member experience. Team members at BJ's are integral to the company's mission of helping families save, and they are supported by a comprehensive benefits package and opportunities for growth.

Requirements

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.
• Familiarity with AI tools, including ChatGPT, is valued.

Responsibilities

• Execute Acquisition 365 strategies, renew memberships, upgrade, and cross-sell BJ’s Loyalty Programs.
• Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries.
• Provide excellent and efficient member service.
• Support the application of club policies, procedures, and compliance.
• Act with honesty and integrity, leading with the member in mind to address concerns and escalate appropriately.
• Ensure a safe and positive environment for members and colleagues.
• Embrace inclusion and diversity, working collaboratively and with respect.
• Work as a team to achieve goals.
• Move with speed and agility in all tasks.
• Innovate and adapt to changing environments.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for members.
• Greet, Anticipate, and Appreciate members (GAA).
• Maintain Fast, Friendly, Full, Fresh, and Clean standards.
• Deliver GOLD club standards daily, including a 'Grand opening look'.
• Ensure all items are stocked and promotional plans are executed.
• Maintain visible and accurate signage.
• Keep the club clean and organized, inside and out.
• Understand how to access and read production and/or financial performance reporting for the department.
• See the connection between consistent execution and its positive impact on the business.
• Promote the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Convert potential members by actively and effectively pitching all membership programs.
• Sell BJ’s membership products to potential new and existing members with high energy and determination.
• Drive toward goal achievement, defined by business established benchmarks and results.
• Exhibit clear understanding of all BJ’s Membership options and the Co-Brand credit card.
• Serve as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follow tax-exempt/resale membership policies, including monitoring membership renewals and tax-exempt/resale status.
• Resolve Member concerns in a courteous and timely manner.
• Escalate issues to PIC and MOD when necessary.
• Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly Pay
• Free BJ’s Memberships (The Club Card Membership and a free Supplemental Membership)
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match (for team members 18 and older)
• Employee Stock Purchase Plan with a 15% discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed