Membership Desk Sales Associate Full Time

BJ's Wholesale Club • Hyannis, MA

4d • Onsite

About The Position

BJ’s Wholesale Club is looking for a Membership Desk Sales Associate to join their team. This role is responsible for executing acquisition strategies, renewing and upgrading memberships, and cross-selling BJ’s Loyalty Programs. The associate will also handle merchandise returns, exchanges, pick-ups, and general customer service inquiries, providing excellent and efficient member service. Team members are expected to carry out job functions, support club policies, act with honesty and integrity, ensure a safe and positive environment, embrace inclusion and diversity, work collaboratively, move with speed and agility, innovate and adapt, and maintain a friendly and positive attitude. Members can expect service excellence through all points of contact, with concerns resolved and deescalated, and a safe and positive environment. Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) and Club Standards (Fast, Friendly, Full, Fresh, Clean) is expected. This includes ensuring all items are stocked, promotional plans are executed, and the club is clean and organized. Associates should understand how to access and read production and/or financial performance reporting for their department and see the connection between consistent execution and business impact.

Requirements

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.
• Familiarity with AI tools, including ChatGPT, is recognized, but applications should reflect authentic skills and experiences.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner.
• Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed