Membership Desk Associate - Teen Program

Boy & Girls Club of Chicopee • Chicopee, MA

9d • $16 - $17 • Onsite

About The Position

Boys & Girls Club of Chicopee in Chicopee, MA is looking to hire a part-time Membership Desk Associates. This administrative position at our Teen Site typically works Monday, Wednesday, Friday 2:00 pm - 8:30 pm with a 1/2 hour unpaid dinner break and Tuesday, Thursday from 1:30 pm - 5:30. Schedule is subject to change based on growth of organizational needs. This nonprofit program administrative position earns a hourly salary of $16.00 - 17.00 per hour, depending on experience. Everything we do at the Boys & Girls Club of Chicopee is done with one goal in mind: to help every child achieve success. With roots dating all the way back to 1860, we have remained steadfast in our mission to help kids thrive. We provide youth from ages 5 to 18 with a safe place to develop themselves and form connections with their peers. Our staff leads regular programs and activities that encourage positive development within the areas of academic success, healthy lifestyles, and good character and citizenship. We strive to create an environment where every child can prosper! Every employee is important here because every person makes a direct impact on our members. We foster a family-like atmosphere where everyone feels comfortable expressing themselves and having a good time. At our core, we are about having fun and helping each other. We are incredibly thankful for our awesome team, which is why we offer generous benefits and an amazing work culture. As a Membership Desk Associate, you are responsible for effectively executing our nonprofit's daily Membership Desk operations at one of our two sites, as assigned, with a strong emphasis on clerical functions and customer service. You are an organizational master who coordinates many moving parts to ensure we create the best possible safe, welcoming environment for our members, parents and visitors. You serve as the primary and initial contact for customer service related visits, fielding questions and communicating pertinent information to the rest of the team. Acting as the liaison between program parents and our team you are responsible for Membership Desk and Lobby operations to ensure organizational effectiveness and efficiency. The safety of our members and our staff is your number one priority, so you are always on the lookout for potential hazards or dangerous situations. You ensure every visitors follows our safety policies and guidelines, quickly intervening if you notice a problem. Committed to continually improving, you attend regular training to keep your knowledge fresh and become the best resource you can for our members. You take great pride in performing this incredible administrative job and personally making a difference in so many children's lives!

Requirements

• 18+ years old
• First Aid and CPR certification
• Minimum of two (2) year equivalent combination of education, training and work experience as an office assistant, front desk associate, administrative assistant or related field
• Excellent time management skills and ability to multi-task and prioritize work in a fast-paced environment
• Ability to deal with the general public in a friendly professional manner
• Self-motivated/directed, able to work with minimal supervision
• Proficiency in Microsoft Office, strong computer literacy including database management
• Valid Driver's License
• Willingness to comply with company policy regarding background checks
• Excellent communication and interpersonal skills
• Creative thinker full of fresh ideas
• Ability to effectively prioritize multiple tasks
• Highly observant and detail-oriented
• Strong critical thinking and problem-solving skills
• Great at time management and task delegation

Responsibilities

• Effectively executing daily Membership Desk operations at assigned site with emphasis on clerical functions and customer service.
• Coordinating moving parts to ensure a safe, welcoming environment for members, parents, and visitors.
• Serving as the primary contact for customer service related visits, fielding questions and communicating information.
• Acting as the liaison between program parents and the team.
• Ensuring Membership Desk and Lobby operations contribute to organizational effectiveness and efficiency.
• Prioritizing the safety of members and staff by monitoring for hazards and dangerous situations.
• Ensuring visitors follow safety policies and guidelines.
• Intervening quickly if a problem is noticed.
• Attending regular training to stay knowledgeable and be a resource for members.

Benefits

• Paid sick time
• Paid birthdays off
• Employee appreciation days
• Opportunities to earn gift cards through annual work anniversary prize wheel spins
• 403(b) retirement plan with a 5% match

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed