Membership Customer Representative

Safari Club International•San Antonio, TX

7h•Onsite

About The Position

Safari Club International (SCI) is seeking a Membership Customer/Services Representative to join their Membership & Chapter Services Department. This role is responsible for handling telephone calls, providing information about memberships and chapters, processing payments, and updating member information in the database. The position requires excellent customer service skills, attention to detail, and proficiency with various software programs. The ideal candidate will have a passion for hunting rights and an understanding of SCI's mission and programs. This is an onsite position in San Antonio, TX, with some flexibility in start and end times, and requires occasional weekend work and travel for industry events.

Requirements

High School Diploma or equivalent
2-3 years of Data Entry experience
3+ years of experience with database software
3+ years of Customer Service experience
Must demonstrate excellent communication skills, attention to detail, organizational skills and exceptional customer focus
Must be proficient with spreadsheet, word processing, database and graphic presentation software programs
Ability to become proficient with SCI’s proprietary software
Any equivalent combination of education, training and/or experience will be considered

Nice To Haves

Associate Degree preferred
Existing knowledge of SCI’s current programs and mission
Passionate about hunter’s rights
Understanding of, and commitment to, hunting as an essential part of biologically sound and ethically responsible international wildlife management

Responsibilities

Processes membership dues payments. Balance batches, make daily deposits, issue refunds when necessary, and file daily batches
Maintains membership database. Enters new members, applies tracking codes, audits entered data and makes corrections as necessary.
Processes chapter fundraiser packets, enters member information, balances applications against checks and charge amounts. Enters tracking codes and sponsors, and files applications.
Opens, sorts, and categorizes incoming mail.
Provides membership and chapter information via telephone, email and mail. Assists other departments with any membership related questions.
Processes Convention registrations and receives and processes payments via credit card, cash, or check. Verifies registration orders with callers prior to completion of call. Upsells convention packages during registration entry process.
Travels to and provides support to our members at the SCI Annual Convention.
Performs other duties as assigned.