Membership Cultivation Manager

The Moore•Miami, OK

6d•Onsite

About The Position

The Membership Cultivation Manager is the dedicated acquisition role for The Club at The Moore — the top rung of the Membership team's career ladder, accountable for 60% of the team's annual sales goal. This is a sales and relationship role for someone with deep knowledge of Miami's professional and cultural landscape and the discipline to move the right people from first conversation to closed initiation. You don't wait for leads. You build a living referral network, show up where our future members already gather, and hold membership conversations that feel less like a pitch and more like a well-timed introduction to a room someone has been looking for. You report to the Director of Membership and work alongside the Senior Member Relations Manager and Member Relations Manager, both of whom also contribute to sales. The Moore is a transformation business. We are not selling amenities or square footage — we offer membership in a community that helps people become who they could not become alone. You will not simply fill seats. You will help compose the room.

Requirements

3–5+ years in membership sales, business development, or client acquisition in a private club, hospitality, or high-touch client environment.
A record of closing in a consultative, relationship-driven context — high-consideration conversion, not transactional volume.
Deep familiarity with Miami's high-net-worth, creative, and entrepreneurial communities.
Exceptional interpersonal presence and the ability to build trust quickly across professional and cultural settings.
CRM fluency and pipeline discipline.
High comfort with autonomy and ownership.

Nice To Haves

An existing network is a meaningful advantage.
Experience in private membership clubs, boutique hospitality, design-led residential, or similar verticals where community quality is part of the value proposition.
Working knowledge of PeopleVine or a comparable membership CRM.
Familiarity with Miami's competitive membership landscape.
Bachelor's degree in Business, Marketing, Hospitality, or a related field, or equivalent professional experience.

Responsibilities

Own the new membership funnel end to end — sourcing, qualifying, touring, and closing.
Build and run a personal outbound strategy grounded in referral cultivation, strategic networking, and event-based lead generation.
Lead acquisition campaigns with the Director of Membership and Marketing, from audience targeting through conversion.
Lead corporate and institutional opportunities — District memberships, Workplace adjacencies, and organizational partnerships — with the Director of Membership.
Own conversion of 90-Day and Summer at The Moore members into full membership.
Run a structured cadence for each cohort — at signing, mid-term, and ahead of the 90-day decision — shaped by how each member actually uses the club, and report conversion against plan.
Lead membership conversations and tours tailored to each prospect's context, motivations, and unstated aspirations.
Handle hesitation consultatively: hear the real concern, address it, and move toward commitment with clarity.
Uphold the admissions standards and invitation discipline that keep the community coherent and membership meaningful.
Stay in active relationship with each member you close through their first 90 days, coordinating with the Senior Member Relations Manager.
Grow a referral ecosystem — members, Ambassadors, corporate contacts, key connectors, and cultural allies — that produces qualified, consistent prospect flow.
Pursue four to six external partnerships a year with galleries, design institutions, design-led brands, investment forums, or cultural organizations that deliver qualified leads and brand alignment.
Represent The Moore at external events and stay visible on the club floor.
Partner with Programming to bring prospects into concerts, salons, culinary events, and private gatherings that let the community make the case for itself.
Keep complete CRM records from inquiry through close, with consistent source attribution and follow-up documentation.
Coordinate lead routing and sales attribution with the Senior Member Relations Manager and Member Relations Manager so shared pipeline and commission credit stay clear.
Give the Director of Membership weekly pipeline updates, contribute to monthly acquisition reporting, and flag which referral sources are producing, need cultivation, or have gone quiet.
Cover the base — billing, PeopleVine, member service, on-floor hospitality — when needed.