Membership Coordinator

Napa Valley Wine Train, a Noble House Experience • Napa, CA

8d • $25 - $28 • Hybrid

About The Position

Work in Paradise! Join the team of the Napa Valley Wine Train. This historically, luxury, and Iconic experience has been a staple in Napa's Wine Country for over 30 years. As a Membership Coordinator you get to be a part of this iconic history. The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us the company we are lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun. Napa Valley Wine Train has an array of enticing (and delicious) adventures, there is always something new to try on the Napa Valley Wine Train.

Requirements

• 2 years’ experience in a wine membership and/or customer service position.
• Knowledge of wine and (Direct to Consumer) sales practices.
• Working knowledge of wine club management systems; C7 a plus.
• Familiarity with basic compliance guidelines.
• Excellent customer service and interpersonal skills; telephone, email, and in-person; friendly, helpful, and professional with the ability to speak clearly and concisely.
• Excellent written and oral communication skills.
• Ability to handle customer service complaints and find effective resolutions.
• Ability to work evenings, weekends, and holidays.
• Able to lift and carry 50lbs for short periods.
• Must have a valid CA driver's license.
• Must be 21 years of age

Nice To Haves

• Working knowledge of wine club management systems; C7 a plus.

Responsibilities

• Responsible for the NVWT wine club team delivering exceptional member experience, driving both wine sales and wine club retention, resulting in long-term relationships.
• This is a hybrid role which will also work in the retail/photo/cafe space as needed.

Benefits

• Affordable health benefits
• 10 days of accrued PTO annually
• Matching 401K
• Holiday pay
• Associate birthday pay
• Opportunity to work in paradise as a part of a great team in a place where you can be proud.
• Flexible schedule to fit our mutual needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed