Membership Coordinator

Adler Planetarium•Chicago, IL

2d•Hybrid

About The Position

The Adler Planetarium is seeking a Membership Coordinator to join their dynamic team. This role is central to launching and managing the Adler Planetarium's membership program, ensuring a seamless and engaging experience for members while supporting the institution's broader fundraising and audience development goals. The position is responsible for the day-to-day administration of membership operations, serving as the primary point of contact for member inquiries, and maintaining the integrity and strategic use of membership data within the organization's CRM (Salesforce). Reporting to the Manager of Development Operations, the Coordinator will help drive member acquisition, retention, renewal, and engagement efforts. This role is ideal for a detail-oriented, systems-savvy, and service-oriented professional who understands membership as both a revenue stream and a pipeline to deeper philanthropic engagement. The Membership Coordinator position is an externally facing role, with responsibility for generating membership revenue to achieve program goals, actively engaging with members and donors, and providing a superior level of stewardship to ensure a best-in-class membership experience. This is a union position with the Adler Planetarium Workers United, AFSCME Council 31.

Requirements

Bachelor's Degree or at least five years of professional work experience
One to three years of experience in membership, development, nonprofit administration, or customer service roles
One to three years working with CRM systems (Salesforce preferred) and strong data management skills
Excellent organizational skills and attention to detail
Strong written and verbal communication skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Nice To Haves

Bachelor's Degree majoring in Nonprofit Administration, Museum Studies, Communications, and/or Marketing
At least two years of experience in membership, development, nonprofit administration, or customer service roles
At least two years working with CRM systems (Salesforce preferred) and strong data management skills
Interest in museums, science, or informal education is a plus
Experience with membership or subscription-based programs
Familiarity with donor pipelines and prospect identification
Demonstrated experience with data analysis and reporting tools
Experience collaborating across teams in a dynamic organization
Experience with data entry and reporting with Salesforce or other CRM systems

Responsibilities

Develop membership acquisition, retention, and revenue goals and design strategies to achieve and exceed them.
Manage day-to-day membership program operations, including processing new memberships, renewals, upgrades, and payments.
Oversee the autorenewal program, including communications, cancellations, customer support, and reacquisitions.
Generate and distribute member communications including welcome materials, renewal notices, acknowledgments, and receipts.
Maintain and document membership policies, procedures, and benefits to ensure consistency and clarity.
Monitor membership fulfillment and coordinate internally to ensure timely and accurate delivery of benefits.
Serve as the primary point of contact for all membership-related inquiries, delivering responsive, professional, and friendly service.
Troubleshoot member issues, ensuring a high-quality experience aligned with Adler's mission and brand.
Develop and implement high-quality member programs, in collaboration with other key stakeholders.
Partner across teams to plan and execute member and donor engagement opportunities, including events and on-site activations as needed.
Coordinate with colleagues across the organization to ensure that membership offerings leverage and build on offerings and experiences delivered throughout the Adler.
Plan and execute membership renewal and re-engagement strategies, including email, direct mail, and other targeted outreach to meet and exceed membership revenue goals.
Design and implement reports from Salesforce and/or Ticketure.
Implement and report on digital and direct mail tests.
Collaborate with Development and Marketing teams on membership campaigns and promotions.
Identify opportunities to improve retention rates and overall member engagement.
Ensure relevant staff members from Guest Services, Public Programs, and other teams are properly trained on membership benefits and processes as needed.
Work closely with Marketing, Guest Services, and Programs to align membership benefits and messaging.
Design and lead integration of membership into public programs, exhibitions, and institutional initiatives.
Assist with special projects related to the growth and evolution of the membership program.
Analyze membership data to identify high-potential prospects for deeper philanthropic engagement.
Support donor pipeline development by ensuring accurate tracking of member-to-donor conversion activity.