Membership Coord III, MAG

University of Rochester•San Ramon, CA

5d•$19 - $26•Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. This role supports leadership by performing the administrative work involved in meeting the Memorial Art Gallery's (MAG) membership budget goal. The Membership Coordinator serves as a personal point of contact for member relations and is responsible for the integrity and maintenance of the membership program at MAG. This includes answering phone calls, voicemails, and emails from members, responding to inquiries about membership, and preparing and fulfilling membership card mailings.

Requirements

Bachelor's degree and 1 year of marketing experience required
Or equivalent combination of education and experience

Responsibilities

Supports leadership by performing the administrative work involved in meeting Memorial Art Gallery's (MAG) membership budget goal.
Serves as a personal point of contact for member relations and is responsible for the integrity and maintenance of the membership program at MAG.
Answers phone calls, voicemails, and emails from members.
Responds to questions about membership.
Prepares and fulfills membership card mailings.
Provides excellent customer service to MAG members.
Answers phone calls, voicemails, and emails from members.
Responds to questions about membership, assists with securing timed tickets through Altru, and takes event RSVPs.
Supports the sales teams at the Admission Desk, the Store, and the Creative Workshop as member questions arise.
Works evenings and weekends at Advancement special events as needed.
Processes MAG memberships accurately and efficiently.
Collects and processes memberships received at the Admission Desk, the Store, and the Creative Workshop.
Prepares and fulfills membership card mailings.
Collaborates with leadership and MAG’s Marketing and Engagement team to send monthly renewal notices to lapsing or expiring members by email and mail.
Maintains data integrity with agility in databases.
Works closely with colleagues in MAG IT and UR Gift and Donor Records to update and maintain member information in system, ensuring consistency with other systems.
Reviews all online giving transaction notifications for accuracy.
On a periodic basis, ensures that all gifts that come through appear appropriately in the system(s).
Pulls membership lists as needed.
Oversees and manages festival inventory and supplies and processes orders.
Tracks and maintains the inventory of membership supplies.
Other duties as assigned.