Membership Concierge
About The Position
The Membership Concierge I delivers the highest quality customer service to all members and guests, serving as the first point of contact to ensure everyone who visits Life Time feels welcomed and valued. This role involves building value-based relationships to increase member loyalty and assist them in meeting their healthy way of life goals within a fun and healthy work environment. Responsibilities include operating as the first point of contact, handling incoming phone calls, educating members on club programming and policies, and assisting with transactions and account changes.
Requirements
- Minimum of 6 months service/reception experience
- Complete Concierge Certification upon hire
- Must work a minimum of 15 hours per week
- Commitment to serve others
- Effective communication skills
- Passion for living a healthy way of life
- Ability to multi-task and deliver high quality customer service in a fast-paced environment
- Must have good verbal communication
- Must be able to stand for 4 hours at a time
Nice To Haves
- HS graduate or equivalent preferred
Responsibilities
- Operates as first point of contact for members and guests
- Receives and facilitates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Assists members with transactions and general account changes
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
