MEMBERSHIP CONCIERGE

GATE•Ponte Vedra Beach, FL

1d•Onsite

About The Position

The Club Member Concierge provides personalized assistance to members, guests, and prospective members. This position supports reservations, membership administration, special arrangements, property information, and general concierge services while creating a seamless and exceptional Club experience.

Requirements

High school diploma or equivalent required.
Required availability on Saturdays from 9:00 a.m.–3:00 p.m. and Sundays from 11:00 a.m.–4:00 p.m.
Ability to sit or stand for extended periods.
Ability to use a computer and telephone throughout the workday.
Ability to walk throughout the property and conduct tours.
Ability to lift and carry office supplies, membership materials, and packages weighing up to 25 pounds.

Nice To Haves

Previous experience in hospitality, concierge services, reservations, membership services, sales, or customer service is preferred.
Experience in a private club, luxury resort, hotel, or similar service-focused environment is preferred.
Strong verbal and written communication skills.
Excellent telephone, computer, organizational, and general office skills.
Ability to provide personalized service while managing multiple requests and priorities.
Ability to work independently and collaborate effectively with departments throughout the Club.
Professional appearance and demeanor in accordance with Club standards.
Ability to maintain confidential member and business information.

Responsibilities

Welcome members and guests warmly and professionally, using their names whenever possible.
Assist with dining, recreation, spa, golf, event, transportation, and other Club reservations.
Coordinate celebrations, amenities, deliveries, transportation, and other personalized arrangements.
Respond promptly and professionally to inquiries received in person, by telephone, or through email.
Anticipate members’ needs and provide recommendations based on their preferences and interests.
Maintain current knowledge of Club amenities, outlets, operating hours, activities, events, promotions, policies, and services.
Communicate member requests accurately to the appropriate departments and follow up to ensure completion.
Assist with resolving member concerns, escalating matters to the Membership Director when appropriate.
Process membership applications, membership cards, renewals, guest cards, and temporary memberships.
Assist with membership numbers and the preparation, organization, and mailing of membership packets.
Maintain accurate member profiles, contact information, preferences, reservations, and service notes.
Answer prospective members’ questions and explain available membership opportunities.
Conduct property tours highlighting the Club’s amenities, services, and points of interest.
Assist with new-member onboarding, orientations, tours, and introductions to Club amenities.
Build positive relationships with members and become familiar with their names, interests, and preferences.
Coordinate with Club departments and approved outside vendors to fulfill member requests.
Assist with member communications, event registrations, mailings, reports, data entry, and other administrative duties.
Maintain the confidentiality of member information, Club records, and proprietary business information.
Keep the concierge and membership areas organized, professional, and welcoming.
Attend required training sessions, safety courses, and departmental meetings.
Identify and report safety hazards and assist with maintaining a safe environment.
Perform additional duties as assigned by the Membership Director or management.