Membership Concierge Opener

Life Time • Shelby Charter Township, MI

10d

About The Position

The Membership Concierge I delivers high-quality customer service to members and guests and serves as their first point of contact. The role helps ensure that visitors to Life Time feel welcomed and valued. The concierge builds value-based relationships to increase member loyalty and support members in meeting their healthy way of life goals, in a fun and healthy work environment.

Requirements

• At least 6 months of service or reception experience.
• Complete Concierge Certification upon hire.
• Work a minimum of 15 hours per week.
• Commitment to serving others.
• Effective communication skills, including good verbal communication.
• Passion for living a healthy way of life.
• Ability to multitask and deliver high-quality customer service in a fast-paced environment.
• Ability to stand for 4 hours at a time.

Nice To Haves

• High school graduate or equivalent preferred.

Responsibilities

• Serve as the first point of contact for members and guests.
• Receive and facilitate incoming phone calls from members and guests.
• Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
• Use a hospitality mindset to build relationships and create extraordinary experiences for members and guests.
• Assist members with transactions and general account changes.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed