Membership Concierge II
About The Position
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement. You will have the opportunity to grow your skills and build your professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals. Life Time operates over 160 athletic country clubs, offering a comprehensive ecosystem that goes beyond fitness to encompass all aspects of well-being. Every career at Life Time supports the goal of people living happier, healthier lives. The company provides entertaining, educational, friendly, and inviting experiences of uncompromising quality that empower everyone to live a healthy and happy life. Life Time is committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring equal opportunity based on merit and qualifications.
Requirements
- Skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Demonstrate a friendly and outgoing demeanor
- High School graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
Nice To Haves
- Bachelor’s Degree in Hospitality
Responsibilities
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Benefits
- A fully subsidized membership
- Discounts on Life Time products and services
- 401(k) retirement savings plan with company discretionary match (21 years of age and older)
- Training and professional development
- Paid sick leave where required by law
- Medical, dental, vision, and prescription drug coverage (for Full-time Team Members)
- Short term and long term disability insurance (for Full-time Team Members)
- Life insurance (for Full-time Team Members)
- Pre-tax flexible spending and dependent care plans (for Full-time Team Members)
- Parental leave and adoption assistance (for Full-time Team Members)
- Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave (for Full-time Team Members)
- Deferred compensation plan, if the team member meets the required income threshold (for Full-time Team Members)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
