Membership Concierge I
About The Position
The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, this role is crucial in ensuring everyone who visits Life Time feels welcomed and valued. The position involves working in a fun and healthy environment, building value-based relationships to increase member loyalty and assist them in meeting their healthy way of life goals. Life Time operates over 160 athletic country clubs, offering a comprehensive ecosystem that encompasses all aspects of well-being for people of all ages. The company is committed to providing entertaining, educational, friendly, and inviting experiences of uncompromising quality, empowering everyone to live a healthy and happy life. Life Time fosters an inclusive, diverse, and equitable workplace that respects and celebrates individual contributions, while being an equal opportunity employer.
Requirements
- Minimum of 6 months service/reception experience
- Complete Concierge Certification upon hire
- Must work a minimum of 15 hours per week
- Commitment to serve others
- Effective communication skills
- Passion for living a healthy way of life
- Ability to multi-task and deliver high quality customer service in a fast-paced environment
- Must have good verbal communication
- Must be able to stand for 4 hours at a time
Nice To Haves
- HS graduate or equivalent preferred
Responsibilities
- Operates as first point of contact for members and guests
- Receives and facilitates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Assists members with transactions and general account changes
Benefits
- A fully subsidized membership
- Discounts on Life Time products and services
- 401(k) retirement savings plan with company discretionary match (21 years of age and older)
- Training and professional development
- Paid sick leave where required by law
- Medical, dental, vision, and prescription drug coverage
- Short term and long term disability insurance
- Life insurance
- Pre-tax flexible spending and dependent care plans
- Parental leave and adoption assistance
- Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
- Deferred compensation plan, if the team member meets the required income threshold
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
