Membership Associate

JEWISH ALLIANCE OF GREATER RHODE ISLAND • Providence, RI

6d • Onsite

About The Position

The Membership Associate is responsible for greeting members and guests with warmth and enthusiasm, fostering a welcoming atmosphere that reflects the Alliance’s values. This role builds positive relationships to support member retention and community building. The Membership Associate provides exceptional customer service by answering questions, addressing concerns, and resolving issues promptly and professionally. They are knowledgeable about group exercise schedules and other related community events. The role involves monitoring member behavior to ensure adherence to facility policies and safety guidelines, reporting any concerns to the Manager of Membership Operations, Chief Experience Officer, or Senior Director of Human Resources. They respond to member feedback and communicate concerns to supervisors in a timely manner, always maintaining a positive, enthusiastic, and helpful attitude.

Requirements

• High school diploma or equivalent required
• Minimum 1-2 years of customer service experience, preferably in fitness, hospitality, or recreation setting
• Excellent interpersonal and communication skills
• Strong customer service orientation with ability to create memorable experiences
• Ability to work effectively with diverse populations of all ages and backgrounds
• Professional demeanor and positive attitude
• Strong organizational skills and attention to detail
• Ability to multitask and adapt to changing priorities
• Proficient in the Microsoft Office Suite, including Excel, Word, and Outlook
• Ability to work independently with minimal supervision
• Physical ability to lift up to 50 pounds and remain on feet for extended periods
• Capability to bend, stoop, kneel, reach, and perform repetitive motions
• CPR/AED certification (or willingness to obtain within 30 days of hire)
• Ability to stand and walk for extended periods (entire shift)
• Frequent bending, stooping, kneeling, twisting, reaching, and lifting
• Ability to lift and move equipment and supplies weighing up to 50 pounds
• Manual dexterity for cleaning equipment and performing facility tasks
• Tolerance for exposure to cleaning products and chemicals
• Ability to work in varying temperatures (fitness center is kept cooler for member comfort)

Nice To Haves

• Associate's degree in Recreation, Fitness, Hospitality, or related field preferred
• Experience working in a fitness facility or community center is a plus
• Familiarity with CRM system operations a plus
• First Aid certification preferred
• Any additional certifications as required by state or local regulations

Responsibilities

• Greet members and guests with warmth and enthusiasm, fostering a welcoming atmosphere that reflects the Alliance’s values.
• Build positive relationships to support member retention and community building.
• Provide exceptional customer service by answering questions, addressing concerns, and resolving issues promptly and professionally.
• Maintain knowledge of group exercise schedules and other related community events.
• Monitor member behavior to ensure adherence to facility policies and safety guidelines and report any concerns to the Manager of Membership Operations, Chief Experience Officer or Senior Director of Human Resources (if applicable).
• Respond to member feedback and communicate concerns to supervisors in a timely manner.
• Complete daily logs, checklists, and reports as required.
• Assist with monitoring and tracking equipment maintenance needs.
• Assist with basic data entry and member account management when needed.
• Be aware of facility needs, including fitness centers, studios, locker rooms, hallways, and common spaces and document in Trello for maintenance follow up.
• Ensure all emergency exits are clear and accessible.
• Assist in monitoring building systems and report any maintenance issues, safety hazards, or equipment malfunctions immediately via Teams and Trello.
• Document observations to supervisor as needed.
• Ensure manager is aware and coordinate with maintenance staff on repair needs.
• Clean and sanitize all fitness equipment throughout shifts, including cardio machines, weight equipment, and accessories.
• Wipe down machines, benches, and other equipment using appropriate cleaning products.
• Monitor equipment functionality and report any broken or damaged items to supervisors.
• Stock and maintain adequate supplies of cleaning products, towels, etc. throughout the fitness center.
• In partnership with the housekeeping team, ensure locker room cleanliness and organization, ensure adequate supplies of toiletries and towels and communicate to others when necessary.
• Clean high-touch surfaces around membership desks.
• Maintain constant awareness of member safety and building conditions.
• Respond immediately and appropriately to emergency situations following established protocols.
• Enforce all safety policies and procedures consistently and professionally.
• Report any safety concerns or incidents to supervisors, Director of Community Safety or their team, Human Resources, and/or the Chief Experience Officer promptly.
• Help communicate program schedules and information to members.
• Support membership recruitment and retention initiatives.
• Participate in staff meetings and training sessions as required.
• Maintain knowledge of the Alliance programs, services, and facilities to provide accurate information to members.
• Assist in the training of new hires in support of Manager of Membership Operations modeling behavior and supporting systems to help them be successful.
• Support member engagement events and programs and assist other departments as needed, in collaboration with operations leadership.

Benefits

• The Alliance is an equal opportunity employer and values diversity in our workforce. All qualified individuals will be considered for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree