Part Time Membership Associate - Weekday and Weekend

Jewish Community Center of Louisville•Louisville, KY

5d•$14 - $20•Onsite

About The Position

Under the supervision of the Membership Director and Assistant Director, the part-time Membership Associate will perform day-to-day membership administration; tour prospective members; engage with members and guests in person, by phone, and via email; and provide excellent customer care. You will stay well-informed about agency and program information and share that comprehensive knowledge with members and guests to enhance the value of membership. The ideal candidate will have a friendly and energetic personality. You should be able to handle complaints and provide accurate information about the Center, events, and programming while delivering excellent, efficient customer service. A customer-oriented approach is essential in addition to strong computer skills.

Requirements

Excellent in-person and over-the-phone customer service skills
Efficient, well-organized, and able to handle a variety of duties simultaneously
Professional manner, discretion, and appearance
Excellent verbal and written communication skills
Energetic, enthusiastic, and motivated
Strong work ethic.
Strong computer skills; experience with databases and/or Microsoft Suite a plus
Timely and reliable

Responsibilities

Cultivate a comprehensive understanding of the Trager Family JCC and its programs to provide excellent customer service to members and guests.
Communicate directly with members and prospective members by telephone, by email, and in person across a broad range of topics.
Actively recruit new members through tours, responding to inquiries, and attending tabling events.
Process new member applications and account adjustments accurately and efficiently.
Maintain timely and accurate member records, filing, financial adjustments, and membership cancellations.
Support retention strategy by creating strong relationships with new and long-term members.
Be the first point of contact for member concerns and feedback.
Process point-of-sale transactions