Membership and Leisure Sales Manager - Beach House Fort Lauderdale

Hilton • Fort Lauderdale, FL

4d • $26 - $29 • Onsite

About The Position

The Beach House Fort Lauderdale, A Hilton Resort is seeking a dynamic Membership and Leisure Sales Manager. This role supports and enhances the hotel's membership program while nurturing leisure sales and travel agency accounts. The hotel is a 25-story, all-suite property with 374 Oceanview suites, offering 10,000 sq. ft. of indoor event space and an oceanfront outdoor venue. It is located on Fort Lauderdale's exclusive North Beach, blending international sophistication with a relaxed tropical atmosphere.

Requirements

• 1–3 years of experience in hospitality membership, leisure sales, or recreational activities within a full-service hotel.
• Strong administrative and multitasking skills.
• 1-3 years of experience in luxury membership management, high-end real estate, or private club operations.
• Proven experience in sales, preferably within the hospitality leisure sector with a strong understanding of leisure travel.
• A "yes-first" attitude with the ability to handle high-net-worth individuals with poise and professionalism.
• Proven track record of meeting or exceeding sales targets and managing a CRM (Salesforce experience is a plus).
• Exceptional written and verbal communication skills; ability to represent the brand at high-profile community events.
• Ability to work occasional evenings and weekends for member events and holiday celebrations.

Nice To Haves

• Salesforce experience is a plus.

Responsibilities

• Drive new membership acquisitions by identifying and pursuing leads through networking, real estate partnerships, and internal referrals.
• Conduct high-touch tours of the resort facilities, including Spa Q, Fitness by Pecor™, and signature dining outlets (S3, Ilios, Nubé).
• Manage the sales pipeline and CRM database to track prospects, applications, and onboarding.
• Act as the primary point of contact for Q Club members, resolving issues with discretion and professional warmth.
• Execute a comprehensive "New Member Orientation" program to ensure members immediately utilize their perks.
• Monitor member engagement and satisfaction; conduct exit interviews to identify areas for improvement and maintain high retention rates.
• Design and host exclusive social calendars, including "Chef’s Tastings," cocktail receptions, and holiday-specific VIP events (e.g., Fort Lauderdale Boat Show and Air & Sea Show receptions).
• Coordinate with the Executive Chef and Spa Director to create "Member-Only" perks, such as menu previews and wellness retreats.
• Collaborate with off-site partners to facilitate member access to external amenities.
• Oversee the distribution of monthly newsletters, event invitations, and digital communications.
• Manage the membership budget, including dues collection and marketing expenses.
• Train resort staff (valet, concierge, and F&B) on Q Club recognition standards to ensure seamless "preferred status" treatment throughout the property.
• Create and implement effective sales strategies to increase production across all managed accounts.
• Build and maintain strong relationships with leisure travel partners, key accounts, and clients to foster loyalty and repeat business.
• Identify new opportunities by tracking leisure trends, competitor activities, and travel trends to stay ahead in the market.
• Represent the organization at trade shows, roadshows, and sales missions to promote leisure offerings and network with potential clients.
• Monitor account performance and adjust sales strategies to meet revenue targets and enhance customer satisfaction.

Benefits

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed