Membership and Events Coordinator

United States Tennis Association-Pacific Northwest Section•Longview, WA

20h•$21 - $23•Onsite

About The Position

Established in 1904, the United States Tennis Association Pacific Northwest (USTA PNW) is a 501c3 non-profit organization working to promote and develop the growth of tennis by providing access for all. As one of the 17 sections of the USTA, the national governing body of the sport of tennis, USTA PNW serves more than 1.3M tennis players, 200+ tennis facilities, and provides low-cost RecTennis afterschool and summer parks programs to 40,000+ participants. USTA PNW has cultivated over 300 community partnerships including schools, public parks, recreation, and shared spaces across four states. USTA PNW is the largest employer of recreational tennis jobs in the Pacific Northwest with more than 450+ full-time, part-time, and seasonal employees annually, creating new tennis jobs within the immediate communities served as a core initiative of embracing diversity and inclusivity. USTA PNW believes that the game of tennis is a vehicle that can transform lives. Tennis promotes life-long fitness and wellness while instilling leadership and sportsmanship. The game also teaches teamwork, life skills, and builds stronger families and healthier communities. USTA PNW lives the mission daily, “to promote and develop the growth of tennis to inspire healthier people and communities everywhere.” USTA PNW was recognized for the first time as one of the 2024 and 2025 Top Workplaces by The Oregonian! To expand accessible play opportunities and to continue to ensure cost is not a barrier to entry, USTA PNW also manages and operates indoor tennis facilities. Vancouver Tennis Center (9 indoor and 4 outdoor courts), Galbraith Tennis Center (6 indoor courts), and Mint Valley Tennis Center (4 indoor courts) provide an industry-best experience and give back to the surrounding community all at an affordable cost. Learn more at www.ustapnw.org.

Requirements

Dependability, communication skills, and an excellent work ethic.
Knowledge of Club Automation.
Ability to accept guidance and supervision, and ability to work independently or as part of a team.
Must have a friendly, outgoing personality and enjoy social interaction.
Ability to make quick decisions that best serve facility members and guests.
Ability to learn and use registration software and other related computer functions.
Customer service interaction experience with members, guests, and employees in person and on the phone.
Demonstrated ability to effectively build relationships with staff and customers.
Work independently and collaboratively to accomplish responsibilities, goals and projects.
Provide excellent customer service to both internal and external customers, partners, vendors.
Excellent written and oral communication skills.
Strong organizational, problem-solving, and time management skills.
Strong interpersonal, verbal and writing skills.
Ability to manage multiple ongoing projects and a high level of initiative.

Nice To Haves

CPR, First Aid and AED certified preferred.

Responsibilities

Leads the USTA PNW’s overall efforts to recruit, retain, and engage Facility membership.
Collaborates with the Director of Tennis and Senior Manager of Tennis Facility Operations to create a roadmap for sustainable membership growth.
Establishes short and long-range plans and goals to achieve organization's membership objectives.
Outlines a data-driven member engagement, retention, and recruitment strategy and implementation plan.
Develops strategies and programs to stimulate member engagement as a means of membership renewal.
Identifies opportunities and collaborates with colleagues to enhance member benefits and services offered by the USTA PNW Facilities.
Develops strategies to measure and strengthen member engagement.
Works with staff and existing members to develop and manage processes for feedback on USTA PNW Facilities membership, programs, and services (survey).
Oversees all membership data, tracking, and reporting, including but not limited to: Accurate membership records, Membership trend analysis by facility, Recruitment and retention reports, Current, new and prospective member information.
Initiates and manages strategic partnerships with other auxiliary-related associations and groups to help with recruitment and retention of membership.
Partners with the Director of Tennis Facilities and the Associate Director of Tennis Facilities to develop innovative and unique special events to enhance our member schedules.
Drives member engagement and participation by preparing, organizing, and running exciting special events like the Flights Challenge and an in-house Singles League.
Collaborates with the pro staff to create and execute a calendar of fun events for members and guests.
Provides monthly insight into membership revenue and tracking to annual goals.
Provides consistent, professional, and courteous customer service.
Updates member profiles as needed.
Regularly runs Club Automation reports as needed.
Handles sensitive information in a confidential manner.
Establishes and maintains effective, cooperative, professional and courteous working relationships with team and colleagues.
Engages in ongoing educational opportunities to update job knowledge.