Membership and Donor Services Specialist

KSPS PBS • Spokane, WA

4d • Onsite

About The Position

KSPS PBS is seeking a detail-oriented and customer-focused Membership & Donor Services Specialist to join their team. This position is critical to sustaining KSPS's operations. The specialist will serve as the primary point of contact for the membership and donor community, managing accounts, processing inquiries, and coordinating communications to support KSPS's mission to provide quality public television programming and educational content to the region. The ideal candidate is a collaborative team player who is passionate about the mission, takes pride in supporting others, and is a detail-oriented problem-solver who can balance competing priorities and meet deadlines. Strong interpersonal skills are needed to build and maintain long-term relationships that foster sustained financial support. This is a non-exempt position based in Spokane, WA and requires in-office work.

Requirements

• Excellent customer service and communication skills
• Demonstrated proficiency with customer relationship management (CRM) systems or similar database software
• Strong verbal and written communication skills with ability to interact professionally with diverse audiences
• Excellent organizational skills and ability to manage multiple priorities simultaneously
• High accuracy with data entry and attention to detail
• Proficient with Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace
• Professional demeanor, discretion with confidential information, and commitment to excellent customer service

Nice To Haves

• High school diploma or equivalent, together with relevant customer service, administrative, financial-processing, or database experience; an equivalent combination of education and experience will be considered.
• Experience working in a nonprofit, educational, media, or public broadcasting organization
• Knowledge of donation processing, gift tracking, and donor database management
• Experience with membership management systems or donor management platforms
• Familiarity with PBS, public television, or educational programming
• Experience with event coordination or fundraising campaigns

Responsibilities

• Process, record, and acknowledge charitable contributions received by check, credit card, electronic funds transfer, and other approved payment methods.
• Serve as a primary point of contact for members, responding to questions and requests by telephone, email, mail, and other channels.
• Maintain accurate donor records in the donor CRM, Allegiance.
• Support and strengthen the Sustainer program by maintaining recurring gifts, proactively addressing declined or expired payment methods, recovering interrupted recurring revenue, reducing involuntary donor churn, and identifying recurring donor-service or payment issues that can improve sustainer retention and the overall donor experience.
• Resolve payment issues and update donor information.
• Prepare daily deposits, reconcile donation activity, and assist with chargebacks, returned payments, and payment-processor reviews.
• Assist with pledge drives and fundraising campaigns.
• Support volunteers and cross-department projects.
• Maintain strict confidentiality of donor financial information and follow PCI DSS and organizational data security practices.
• Participate in continuous improvement of donor experience, workflow efficiency, and member communications.

Benefits

• Medical insurance for employees, with dependent coverage available
• Employer-paid dental insurance with dependent coverage available
• Employer-paid life insurance
• Employer-paid short-term and long-term disability coverage
• 401 (k) eligibility after 3 months of service with automatic 3% annual employer contribution
• Paid vacation
• Paid Sick Leave
• Up to 12 paid holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED