Membership Ambassador

Seattle Bouldering Project, LLC•Seattle, WA

4d•Onsite

About The Position

The Membership Ambassador is responsible for turning great first experiences into lasting ones by making prospective members feel genuinely welcomed and ensuring they know there's a home for them at Bouldering Project. This role focuses on building relationships with prospective members, helping them find the right membership, and supporting Operations Specialists in their membership conversations. The Membership Ambassador is embedded in their assigned multi-gym market and contributes to the growth of Bouldering Project locally and nationally.

Requirements

Experience in sales, customer success, hospitality, or member-facing roles
Strong communication skills with the ability to build trust and guide conversations
Comfortable making outreach via phone, text, and email
Organized and detail-oriented with the ability to track leads and follow up consistently
Ability to collaborate with gym leadership and front desk teams
Interest in helping grow a community-driven brand

Nice To Haves

Experience with CRM platforms or sales pipeline management tools
Experience working in fitness, hospitality, or membership-based businesses
Background in consultative sales or lead conversion roles

Responsibilities

Welcome and engage prospective members, especially first-time visitors and guest pass holders, and help them find a membership that fits their life.
Follow up through phone, text, and email, schedule facility visits, and guide people through their options until they find their home at Bouldering Project.
Use SalesHub (our CRM) to track prospective member relationships, manage follow-ups, and keep the membership pipeline organized.
Help refine workflows and identify opportunities to improve how we capture interest and convert it into membership.
Partner with Operations Specialists to build their confidence and consistency in membership conversations with guests.
Model great conversations on the floor so teammates can learn by watching and doing.
Work with gym leadership to spot and act on opportunities that support local membership growth.
Bring curiosity and a continuous improvement mindset to how the MSP gyms welcome and convert new members.
Track conversion trends and share learnings with the revenue team and local leadership.
Contribute observations from the North Seattle market to inform membership growth strategies across Bouldering Project.