Membership Advisor

F45 Training CP008542•Phoenix, AZ

9h•Onsite

About The Position

Our F45 Training Midtown Phoenix family is looking to grow our team with a driven, optimistic and community-focused Membership Advisor. This role is responsible for supporting our membership growth, inclusive of lead follow-up, trial conversion, member experience and some support of day-to-day studio operations. This role is ideal for someone who loves people, thrives in a fast-paced fitness environment, is motivated by goals and believes deeply in the power of health and fitness. The right candidate will be comfortable working independently, executing routine tasks consistently and taking initiative when opportunities arise. This is a part-time role with required evening and weekend availability. The Membership Advisor works closely with Studio Ownership and the coaching team to drive membership growth through lead follow-up, trial conversion, referrals and grass roots marketing efforts, create a welcoming, high-energy experience for prospective and current members, support daily studio operations, cleanliness and front desk processes, represent the F45 Training Midtown Phoenix brand with professionalism, positivity and pride, and execute recurring tasks independently while identifying opportunities to improve the member and prospect experience. This role is a great fit for someone who wants to grow within a boutique fitness environment and contribute directly to the studio’s sales, service, and community-building efforts. The ideal candidate is excited about expanding their leadership, responsibility and impact within the studio.

Requirements

Must have consistent evening and weekend availability, some flexibility may be required for studio events, community outreach, team meetings, or special promotions
1+ year of sales experience preferred
Comfortable with consultative sales, lead follow-up and goal-driven performance
Strong customer service skills with a confident, positive and approachable personality
Highly organized with strong attention to detail
Comfortable learning and using studio software and communication tools, including MindBody, Loyalsnap, Google Suite and related platforms
Able to work independently, execute routine tasks with minimal oversight and take initiative where appropriate
Passionate about health, wellness, fitness, and helping others succeed
Strong written and verbal communication skills

Nice To Haves

fitness or boutique fitness experience is a plus
CPR/AED certified or willing to obtain preferred

Responsibilities

Consistently support monthly sales and membership growth goals
Manage lead follow-up through phone, text, email and in-person conversations
Conduct engaging consultations with trialers and prospective members
Help prospective members understand F45, our training style, membership options and the value of joining the studio
Support trial member conversion through timely follow-up, relationship-building and membership presentations
Assist with referral campaigns, reactivation outreach, local marketing initiatives and community partnerships
Maintain organized lead tracking, follow-up tasks and sales pipeline activity within studio systems
Take initiative to identify opportunities to increase trial bookings, improve show rates and support membership conversion
Deliver exceptional customer service to every prospect, trialer, and member
Create a welcoming and energetic front-of-house experience before, during and after classes
Build strong relationships with members and help foster a positive studio community
Support new member onboarding and engagement to improve retention
Assist with member check-ins, account questions, payment questions and customer care follow-ups
Ensure every person who walks through our doors feels seen, supported, and valued