Membership Administrative Analyst
About The Position
Membership Administrative Analyst receive and respond to all inquiries from pilots, elected officers, airline officials, and others; analyze data files and incoming contacts from several sources and determine the appropriate action to be taken; efficiently and effectively respond to inquiries regarding pilot dues and insurance billing, , and any other issues related to pilot membership within established timeframes; ensure all correspondence related to membership or billing account inquiries are properly documented in the pilot’s electronic file; communicate with all other necessary parties to quickly and accurately obtain the information necessary to respond to all inquiries within established timeframes; track the status of all inquiries received; keeps pilots, elected officers, airline officials, and others routinely updated on the status of their inquiry; maintain pilot demographic information; and, prepare correspondence as a result of pilot contact. They also maintain and update pilot billing accounts in the Association Management System (AMS) for all Accounts Receivable billing activities, including dues and assessment charges, adjustments, payment arrangement plans, and year-end account reconciliations; perform annual earnings-file verifications and reconciliations using pilot payroll or tax reports; perform account review of agency fee objectors; process periodic rebate transactions; establish and maintain a follow-up system to ensure that work is processed accurately and promptly; respond to membership and billing account inquiries through analysis of pilot membership and billing account records; ensure the accuracy of Association membership and billing account information through analysis of routinely generated reports; and, assist and support other department functional roles. The successful candidate will rapidly acquire and apply knowledge of the Association’s Constitution and By-Laws and Administration Manual in the daily application of their work in a challenging and rewarding environment . ALPA is an equal opportunity employer that is committed to diversity and inclusion in a safe workplace. We prohibit discrimination, harassment and harmful behavior of any kind based on race, color, sex, religion, sexual orientation, national origin, gender identity, caste, disability, genetic information, pregnancy, or other protected characteristics as outlined in federal or provincial laws. We highly value everyone and all are encouraged to apply, including minorities, veterans, and people with disabilities. This position is covered by a collective bargaining agreement. ALPA is a member-driven, staff supported, union with two internal professional unions.
Requirements
- Two years of college with emphasis in business administration or management strongly preferred, high school diploma required; or, the equivalent combination of education and experience.
- Minimum of two years working with computer systems in a business environment required.
- Customer/member service experience required.
- Software: Microsoft Excel and/or Access, Word, and Outlook.
- Excellent interpersonal and communications skills, oral and written, required.
- Ability to interact professionally with all levels of contacts, internal and external.
- Able to work flexible schedule on short notice as needed.
- Solid math aptitude required.
Nice To Haves
- Experience using an AMS preferred, Aptify experience strongly preferred.
Responsibilities
- Receive and respond to all inquiries from pilots, elected officers, airline officials, and others
- Analyze data files and incoming contacts from several sources and determine the appropriate action to be taken
- Respond to inquiries regarding pilot dues and insurance billing, and any other issues related to pilot membership within established timeframes
- Ensure all correspondence related to membership or billing account inquiries are properly documented in the pilot’s electronic file
- Communicate with all other necessary parties to quickly and accurately obtain the information necessary to respond to all inquiries within established timeframes
- Track the status of all inquiries received
- Keep pilots, elected officers, airline officials, and others routinely updated on the status of their inquiry
- Maintain pilot demographic information
- Prepare correspondence as a result of pilot contact
- Maintain and update pilot billing accounts in the Association Management System (AMS) for all Accounts Receivable billing activities, including dues and assessment charges, adjustments, payment arrangement plans, and year-end account reconciliations
- Perform annual earnings-file verifications and reconciliations using pilot payroll or tax reports
- Perform account review of agency fee objectors
- Process periodic rebate transactions
- Establish and maintain a follow-up system to ensure that work is processed accurately and promptly
- Respond to membership and billing account inquiries through analysis of pilot membership and billing account records
- Ensure the accuracy of Association membership and billing account information through analysis of routinely generated reports
- Assist and support other department functional roles
Benefits
- 401k Plan with Non-Elective Employer Contribution of 12% plus 2% into a Market-Based Cash Balance Plan after 180 days of employment. No employee contribution required!
- The 401k plan includes a Roth option and 4-year vesting schedule.
- Generous health care benefits on day one – PPO, Kaiser (where available), and a High Deductible Health Plan which includes coverage for medical, dental, and vision benefits for employee, spouse, and/or dependent children
- 15 days paid vacation and 13 holidays per year plus 2 volunteer days per year
- Generous sick and bereavement leave
- Competitive parental leave
- Company-paid premiums for disability and life insurance
- Flexible Spending and Health Savings accounts
- Retiree health plan
- Education Assistance Program
- Optional benefits including pet insurance, excess life insurance, legal plan, and qualified transportation fringe benefits, where available.
- Partial remote work opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
