Member Workflow / Helpdesk Agent - Oklahoma City, OK (On-site)

Gainwell Technologies LLC•Oklahoma City, OK

5d•$35,360 - $40,700•Onsite

About The Position

This role is responsible for assisting members applying for Medicaid services through the member portal. The agent will provide friendly and general technical support to callers navigating the online application and assist with user/password resets. The position involves entering data submitted by members to help determine eligibility and answering member questions regarding their qualifications. The role also requires developing an understanding of the client's business to support efficient procedures and adherence to service level agreements, contributing to problem identification and resolution. Additionally, the agent will interpret, audit, and reconcile reports for accuracy and completeness, and prepare and maintain standard reports for management and clients. Handling company confidential data according to policy and guidelines, and adhering to existing security policies and procedures are also key responsibilities.

Requirements

Outstanding customer service with call center background a plus
Ability to multitask and work with multiple computer applications
Good internet service is required for all positions
Experience working with client company products and services
Bilingual strongly preferred

Responsibilities

Assisting members applying for Medicaid services through the member portal.
Providing friendly and general technical support to callers navigating the online application.
Assisting with user/password resets.
Entering data sent in by members to assist in determining eligibility.
Assisting members calling with questions regarding their qualifications.
Developing understanding of the client's business and applying knowledge to support efficient procedures and adherence to service level agreements.
Contributing to problem identification and resolution.
Interpreting, auditing, and reconciling reports for accuracy or completeness.
Preparing and maintaining standard reports for management and clients.
Handling company confidential data according to policy and guidelines.
Adhering to existing security policies and procedures.