Member Value Personal Banker - North Babylon

FourLeaf Federal Credit Union•Town of Babylon, NY

About The Position

The Member Value Personal Banker (MVPB) contributes to branch success by proactively deepening and growing member relationships. The role prioritizes members’ best interests, recommending FourLeaf products and services that meet their needs and provide value. It is a revenue-producing position with variable compensation tied to goal attainment, and is accountable for performance goals that support deposit and loan growth in the branch’s market. The MVPB also processes financial transactions accurately and efficiently. Availability Monday through Saturday is required. The position combines consultative sales, account and loan servicing, member support, and branch operations. The MVPB works with financial and business-banking partners, supports compliance and risk controls, and contributes to individual, branch, regional, retail banking, and organizational goals.

Requirements

High school diploma or GED.
At least 2 years of demonstrated sales and service success.
New York State Notary Public License.
NMLS License.
Proficiency with PCs, Windows, and the internet.
Ability to meet sales goals.
Detail orientation and strong organizational skills.
Superior member service skills.
Excellent communication and time-management skills.

Responsibilities

Proactively contact members and prospects and use consultative needs discovery to meet sales goals.
Meet deposit unit and dollar sales goals and execute activities that grow membership, deposits, and loans.
Partner with a FourLeaf Financial Group Advisor to arrange appointments for members’ investment needs.
Work with the Business Banking team to develop opportunities and acquire or expand business relationships.
Identify opportunities for auto, home equity, business, and residential loans.
Cross-sell appropriate products and services, including direct deposit, credit and debit cards, and online and mobile banking.
Meet monthly, quarterly, and annual sales goals.
Process transactions using FourLeaf systems and established policies, including opening and maintaining consumer, business, and fiduciary accounts.
Assess members’ lending needs, recommend suitable products, and submit applications and complete loan disbursements, maintenance, and closings, including for home equity products.
Perform financial and teller transactions, including Speed Deposit and Night Drop transactions when applicable.
Make decisions in accordance with policies, procedures, and regulatory requirements, including decisions about check holds under the funds availability policy.
Identify risk indicators and refer escalations to supervisors as needed.
Act as a trusted advisor using a consultative sales approach and make recommendations that benefit members, including referrals to business partners.
Build member relationships, identify needs, analyze or research account and loan data, and resolve issues.
Maintain member satisfaction through professionalism, accuracy, and timely follow-up.
Communicate information about promotions and services offered by business partners.
Educate and assist members with technology and self-service options to support their banking needs.
Contribute to lobby management by welcoming members and checking in those waiting for platform services.
Participate in branch opening and closing procedures, daily reports, audit tasks, and dual-control activities.
Maintain controls, reconciliations, and reports, including currency verification, balancing cash boxes and TCRs, and handling daily reports, CTRs, and SARs.
Follow banking policies, procedures, and regulations; identify emerging risks and fraud trends; and comply with BSA, AML, and OFAC requirements.
Contribute to individual, branch, regional, Retail Banking, and organizational goals by meeting or exceeding assigned metrics.
Improve sales conversations to grow member relationships, deposits, and loans.