Member Team Lead

Walmart•Portage, MI

5d•$21 - $29•Onsite

About The Position

This position involves assisting management with the supervision of associates, providing excellent member service, overseeing assigned areas, completing accounting records, developing and implementing processes, and leading teams. The role requires a focus on member satisfaction, operational efficiency, and upholding company policies and values. Associates are expected to embrace diversity, build strong relationships, act with integrity, serve customers and members by putting them first, and strive for excellence through continuous improvement and learning.

Requirements

6 months retail experience including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance, ensuring compliance with company policies, and supporting the Open Door Policy.
Communicates and supports membership by providing information on membership types, programs, and benefits, processing memberships, upgrades, and credit accounts, encouraging renewals, participating in sales and marketing events, and striving to meet membership goals.
Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging merchandise, identifying shrink and damages, organizing carts/flatbeds, assisting members with transport, and maintaining parking lot cleanliness.
Completes accounting records, files transactions, and other required documentation by following procedures, providing funds for register operation, creating financial analysis reports, assisting with investigations, preparing daily deposits, overseeing Cash Fund Transfers, investigating overages/shortages, and maintaining confidentiality.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with others, analyzing information, monitoring progress, and identifying improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
Leads and participates in teams by using and sharing resources, determining customer needs and business priorities, coordinating work assignments, providing feedback and support, and modeling adaptation to change.
Embraces differences, creates a workplace where associates feel seen, supported, and connected, creates opportunities for all associates to thrive, and helps attract talent.
Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing, and mentoring others, and recognizing contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance, and models Walmart values.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information, balances short and long-term priorities, and considers the impact of own work on the team's ability to deliver on its purpose.
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement
Jury duty
Voting
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.