(USA) Member Team Lead

Sam's East•Onalaska, AK

8d•Onsite

About The Position

This role involves assisting management with the supervision of associates in an assigned area of responsibility. Key duties include assigning tasks, communicating goals, training associates, providing guidance on member service, ensuring compliance with company policies, and participating in the hiring and evaluation process. The role also focuses on promoting membership, providing excellent member service, overseeing assigned areas, completing accounting records, developing and implementing processes, and leading teams. A core aspect of the role is demonstrating and promoting company values such as respect for the individual, integrity, serving customers, and striving for excellence.

Requirements

6 months retail experience including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance, ensuring compliance with company policies, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Communicates and supports membership by providing information on membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; completing and maintaining documentation; and promoting the value of Sam's Club products and services.
Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, guiding members on self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging merchandise, identifying shrink and damages, organizing carts/flatbeds, assisting members with transporting items, and maintaining parking lot cleanliness.
Completes accounting records, files transactions, and other required documentation by following procedures, providing funds for register operation, creating and interpreting financial analysis reports, assisting with investigations, preparing deposits, overseeing cash fund transfers, investigating discrepancies, and maintaining confidentiality.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with others, analyzing information, monitoring progress, and identifying improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating application of these in business processes, implementing action plans, and assisting management with correcting issues.
Leads and participates in teams by using and sharing resources, determining customer needs and business priorities, coordinating work, providing feedback and support, and modeling adaptation to change or new challenges.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
PPTO
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates, covering programs from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are paid by Walmart.