Member Team Lead-2

Walmart•Houston, TX

2d•$21 - $29•Onsite

About The Position

This role involves assisting management with the supervision of associates, providing information on membership, and ensuring excellent member service. The team lead will oversee a specific area, handle transactions, and maintain operational efficiency. Additionally, the role requires completing accounting records, developing and implementing processes, and leading teams to achieve business goals while upholding company values and promoting a culture of respect and integrity.

Requirements

6 months retail experience including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance, ensuring compliance with company policies, and supporting the Open Door Policy.
Communicates and supports membership by providing information on membership types, programs, and benefits, processing memberships, upgrades, and credit accounts, encouraging renewals, participating in sales and marketing events, and striving to meet membership goals.
Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts/flatbeds, assisting members with transporting items, and maintaining parking lot cleanliness.
Completes accounting records, files transactions, and other required documentation by following accounting office procedures, providing funds for register operation, creating and interpreting financial analysis reports, assisting with investigations, preparing daily deposits, overseeing Cash Fund Transfers, investigating overages and shortages, and maintaining confidentiality.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and business partners, analyzing information, and monitoring progress.
Leads and participates in teams by using and sharing resources, determining customer needs and business priorities, coordinating work assignments, providing feedback and support, and adapting to change or new challenges.
Embraces differences, creates a workplace where associates feel seen, supported, and connected, and helps attract the best talent.
Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
Strengthens the team by helping, developing, and mentoring others, and recognizing contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance, and supports Walmart's goal of becoming a regenerative company.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information, balances priorities, and considers the impact of own work on the team's ability to deliver on its purpose.
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
PPTO (for vacation, sick leave, holidays, or other purposes)
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.