(USA) Member Team Lead

Sam's East•Bluffton, SC

22h•Onsite

About The Position

This role involves assisting management with the supervision of associates in an assigned area, focusing on member service, sales, and operational efficiency. The Member Team Lead is responsible for guiding associates, ensuring compliance with company policies, and promoting the value of Sam's Club products and services. Key duties include managing daily operations, handling member transactions, overseeing inventory, and contributing to a positive and productive work environment.

Requirements

6 months retail experience including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance on member service approaches, ensuring compliance with company policies, and supporting the Open Door Policy.
Participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members, processing memberships, upgrades, and credit accounts, encouraging membership renewals, and participating in sales and marketing events.
Completes and maintains marketing recaps and other required documentation, striving to meet membership goals and promoting the value of Sam's Club products and services.
Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, providing guidance on self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts/flatbeds, assisting members with transporting items, and maintaining parking lot cleanliness.
Completes accounting records, files transactions, and other required documentation by following accounting office procedures, providing funds for register operation, creating and interpreting financial analysis reports, assisting with accounting-related investigations, preparing daily deposits, and overseeing Cash Fund Transfers.
Investigates overages and shortages in cash register drawers and accounting office, and maintains confidentiality and accuracy of financial and personal information.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing information, monitoring progress, and identifying improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support, and modeling and helping others adapt to change or new challenges.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
PPTO
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates