(USA) Member Team Lead

Walmart•Wausau, WI

1d•Onsite

About The Position

The Member Team Lead assists management in supervising associates within an assigned area of responsibility at Sam's Club. This role involves assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing guidance on member service to resolve complaints and issues. The Team Lead ensures compliance with company policies, supports the Open Door Policy, and participates in various HR functions like recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Key responsibilities also include promoting and supporting membership, processing transactions, assisting members with purchasing decisions, and ensuring club pick-up orders are filled. The position oversees the assigned area by managing claims and returns, organizing merchandise, identifying shrink and damages, and maintaining the cleanliness of the parking lot. Furthermore, the role involves completing accounting records, managing financial transactions, preparing deposits, and investigating discrepancies. The Member Team Lead is expected to develop and implement processes, collaborate with business partners, and uphold company values such as Respect for the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence, fostering a positive and ethical work environment.

Requirements

6 months retail experience including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assist management with the supervision of associates, including assigning duties, communicating goals and feedback, training, providing direction, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating.
Ensure member complaints and issues are resolved according to company guidelines and ensure compliance with company policies and procedures.
Communicate and support membership by providing information on membership types, programs, and benefits, processing memberships, encouraging renewals, and participating in sales and marketing events to meet goals.
Provide and ensure excellent member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, guiding on self-service technology, and assisting with transactions at registers or self-checkout.
Oversee assigned areas of responsibility, including handling claims and returns, zoning, arranging merchandise, identifying shrink and damages, maintaining cart/flatbed availability, assisting with item transport, and maintaining parking lot cleanliness.
Complete accounting records, file transactions, provide funds for register operation, create financial analysis reports, assist with accounting-related investigations, prepare daily deposits, oversee Cash Fund Transfers, and investigate overages/shortages while maintaining confidentiality.
Develop, communicate, and implement processes and practices to meet business needs through collaboration, analysis, monitoring progress, and identifying improvement opportunities.
Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity, including using the Open Door Policy and assisting with correcting ethical issues.
Lead and participate in teams by sharing resources, determining customer needs, coordinating work assignments, providing feedback, and modeling adaptability to change.
Embrace differences, create an inclusive workplace, and foster opportunities for associates to thrive.
Build strong, trusting relationships and communicate effectively to motivate and influence the team.
Strengthen the team through development, mentoring, and recognizing contributions.
Maintain and promote high standards of integrity, ethics, and compliance, modeling company values and supporting Walmart's regenerative goals.
Act in a selfless, humble, self-aware, honest, fair, and transparent manner.
Deliver results with a customer-first approach.
Make informed decisions, balance priorities, and consider the impact of work on overall stakeholder purpose.
Display curiosity, a desire to learn, take calculated risks, and demonstrate courage and resilience.
Drive continuous improvements, embrace new technologies and skills, and support others through change.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.