(USA) Member Team Lead

Sam's West•Omaha, NE

5d•Onsite

About The Position

This role involves assisting management with the supervision of associates in an assigned area, focusing on member service, sales, and operational efficiency. The Member Team Lead will be responsible for guiding associates, ensuring compliance with company policies, and promoting the value of Sam's Club products and services. Key aspects include managing daily operations, handling member transactions, overseeing assigned areas, completing accounting records, and fostering a positive and inclusive work environment. The role also emphasizes leadership, teamwork, integrity, and a commitment to serving customers and members with excellence.

Requirements

6 months retail experience including operating front-end equipment (e.g., cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance on member service, ensuring compliance with policies, and supporting the Open Door Policy.
Participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Communicates and supports membership by providing information on membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; and completing required documentation.
Strives to meet membership goals and promotes the value of Sam's Club products and services.
Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging merchandise, identifying shrink and damages, organizing carts/flatbeds, assisting members with transporting items, and maintaining parking lot cleanliness.
Completes accounting records, files transactions, and other required documentation by following procedures, providing funds for register operation, creating and interpreting financial analysis reports, assisting with investigations, preparing daily deposits, overseeing Cash Fund Transfers, investigating cash drawer discrepancies, and maintaining confidentiality.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with others, analyzing information, monitoring progress, and identifying improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
Leads and participates in teams by using and sharing resources, determining customer needs and business priorities, coordinating work, providing feedback, and modeling adaptation to change.
Embraces differences and creates a workplace where associates feel seen, supported, and connected.
Works as a team, builds strong relationships, and communicates with energy to motivate and influence.
Strengthens the team by helping, developing, and mentoring others, and recognizing contributions.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Supports Walmart's goal of becoming a regenerative company by making a positive impact.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information, balances priorities, and considers the impact of own work on the team's ability to deliver.
Displays curiosity, takes calculated risks, and demonstrates courage and resilience.
Drives continuous improvements, is open to new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
PPTO (can be used for vacation, sick leave, holidays, or other purposes)
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company-paid education benefit program for full-time and part-time associates, covering high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid by Walmart)