Member Team Lead

Walmart•San Angelo, TX

3d•$21 - $29•Onsite

About The Position

This position is responsible for assisting management with the supervision of associates, communicating membership information, providing excellent member service, overseeing assigned areas, completing accounting records, developing and implementing processes, demonstrating and promoting compliance, and leading and participating in teams. The role emphasizes respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Requirements

6 months retail experience including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance, ensuring compliance with company policies, and supporting the Open Door Policy.
Communicates and supports membership by providing information on membership types, programs, and benefits, processing memberships, upgrades, and credit accounts, encouraging renewals, participating in sales and marketing events, and striving to meet membership goals.
Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging merchandise, identifying shrink and damages, organizing carts/flatbeds, assisting members with transport, and maintaining parking lot cleanliness.
Completes accounting records, files transactions, and other required documentation by following procedures, providing funds for register operation, creating and interpreting financial reports, assisting with investigations, preparing deposits, overseeing cash fund transfers, and investigating overages/shortages.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with others, analyzing information, monitoring progress, and identifying improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
Leads and participates in teams by using and sharing resources, determining customer needs, coordinating work assignments, providing support, and modeling adaptation to change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education benefit program (Live Better U) for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.