(USA) Member Team Lead

Sam's West • Quincy, IL

9d • Onsite

About The Position

This role involves assisting management with the supervision of associates, communicating goals, training, and providing guidance on member service. The position also focuses on promoting membership, providing excellent member service, overseeing assigned areas, completing accounting records, and developing processes to meet business needs. The role emphasizes leading and participating in teams, respecting individuals, acting with integrity, serving customers and members, and striving for excellence. Associates are expected to embrace differences, create a culture of belonging, and attract top talent. They will work as a team, build trusting relationships, communicate effectively, and motivate others. Strengthening the team through development and mentorship, recognizing contributions, and upholding high standards of integrity, ethics, and compliance are key. The role requires acting in a selfless, humble, self-aware, honest, fair, and transparent manner. Delivering results while prioritizing the customer, making decisions based on reliable information, balancing priorities, and understanding the impact of one's work on the team are essential. Demonstrating curiosity, a desire to learn, taking calculated risks, and supporting continuous improvement and adaptation to change are also important.

Requirements

• 6 months retail experience including operating front-end equipment (for example, cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Nice To Haves

• Leading a front-end team
• Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

• Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance, ensuring compliance with company policies, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicates and supports membership by providing information on membership types, programs, and benefits, processing memberships, upgrades, and credit accounts, encouraging renewals, participating in sales and marketing events, completing documentation, and promoting the value of Sam's Club products and services.
• Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, guiding members on self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
• Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging merchandise, identifying shrink and damages, organizing carts/flatbeds, assisting members with transporting items, and maintaining parking lot cleanliness.
• Completes accounting records, files transactions, and other required documentation by following procedures, providing funds for register operation, creating and interpreting financial analysis reports, assisting with investigations, preparing daily deposits, overseeing cash fund transfers, investigating overages/shortages, and maintaining confidentiality and accuracy of financial and personal information.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and business partners, analyzing information, monitoring progress, and identifying improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating application of these in business processes, implementing action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues.
• Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support, and modeling and helping others adapt to change or new challenges.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed