Member Team Lead

Walmart•Brandon, FL

3d•$21 - $29•Onsite

About The Position

This position involves assisting management with the supervision of associates in an assigned area, communicating goals, providing training, and ensuring compliance with company policies. The role also focuses on promoting membership benefits, providing excellent member service, overseeing the assigned area's operations, completing accounting records, and developing processes to meet business needs. Additionally, the position emphasizes leading and participating in teams, acting with integrity, serving customers and members, and striving for excellence through continuous improvement and learning.

Requirements

6 months retail experience including operating front-end equipment (e.g., cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance, ensuring compliance with company policies, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Communicates and supports membership by providing information on membership types, programs, and benefits, processing memberships, upgrades, and credit accounts, encouraging renewals, participating in sales and marketing events, completing documentation, and promoting the value of Sam's Club products and services.
Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, guiding members on self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging merchandise, identifying shrink and damages, organizing carts/flatbeds, assisting members with transporting items, and maintaining parking lot cleanliness.
Completes accounting records, files transactions, and other required documentation by following procedures, providing funds for register operation, creating financial analysis reports, assisting with investigations, preparing deposits, overseeing cash fund transfers, investigating overages/shortages, and maintaining confidentiality.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with others, analyzing information, monitoring progress, and identifying improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
Leads and participates in teams by using and sharing resources, determining customer needs, coordinating work, providing feedback, and modeling adaptation to change.
Embraces differences, creates a workplace where associates feel seen, supported, and connected, creates opportunities for all associates to thrive, and helps attract talent.
Works as a team, builds strong relationships, communicates with impact, energy, and positivity.
Strengthens the team by helping, developing, and mentoring others, and recognizing contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance, models Walmart values, and supports the goal of becoming a regenerative company.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information, balances priorities, and considers the impact of own work on the team's ability to deliver on purpose.
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
PPTO (Paid Public Time Off)
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates, covering programs from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.