Member Team Lead

Walmart • Overland Park, KS

19d • $22 - $30 • Onsite

About The Position

This position involves assisting management with the supervision of associates in an assigned area of responsibility. Key duties include assigning tasks, communicating goals and feedback, training associates, providing guidance on member service, ensuring compliance with company policies, and participating in the hiring and evaluation process. The role also focuses on promoting membership by informing members about programs and benefits, processing new memberships and upgrades, encouraging renewals, and participating in sales events to meet membership goals. Additionally, the position requires providing excellent member service by assisting with purchasing decisions, locating merchandise, guiding members on self-service technology, processing transactions, and ensuring club pickup orders are fulfilled. The role includes overseeing the assigned area by handling claims and returns, maintaining merchandise appearance, identifying shrink and damages, organizing carts, assisting members with item transport, and ensuring parking lot cleanliness. Responsibilities also extend to completing accounting records, managing register funds, preparing financial reports, overseeing deposits, investigating discrepancies, and maintaining confidentiality of financial information. The position requires developing and implementing processes by collaborating with others, analyzing information, and identifying improvement opportunities. It also involves demonstrating and promoting compliance with company policies, ethics, and integrity standards. Leading and participating in teams is crucial, involving resource sharing, identifying customer needs, coordinating work, and providing support to meet timelines and quality standards. The role emphasizes respecting individuals by embracing differences, creating an inclusive workplace, and attracting talent. It also involves building strong relationships, communicating effectively to motivate and influence, and strengthening the team through mentoring and recognizing contributions. Acting with integrity means maintaining high standards of ethics and compliance, modeling company values, and fostering a culture of accountability and positive impact. Serving customers and members involves delivering results with a customer-first approach, making decisions based on reliable information, balancing priorities, and considering the impact on the team's purpose. Striving for excellence includes displaying curiosity, taking calculated risks, demonstrating courage and resilience, driving continuous improvement, embracing new technologies and skills, and supporting others through change.

Requirements

• 6 months retail experience including operating front-end equipment (for example, cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Nice To Haves

• Leading a front-end team
• Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

• Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals and feedback training associates on processes and procedures providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies and procedures supporting the Open Door Policy: and participating in recruiting hiring scheduling promoting coaching and evaluating associates
• Communicates and supports membership by providing information on membership types programs and benefits to current and prospective members processing memberships upgrades and credit accounts encouraging membership renewals participating in sales and marketing events completing and maintaining marketing recaps and other required documentation striving to meet membership goals and promoting the value of Sams Club products and services
• Provides and ensures member service by acknowledging the member and identifying member needs assisting members with purchasing decisions locating merchandise providing guidance and support to members regarding selfservice technology assisting members with transactions utilizing registers or selfcheckout area and ensuring club pick up orders are filled
• Oversees assigned area of responsibility by handling claims and returns zoning the area arranging and organizing merchandise identifying shrink and damages organizing and maintaining availability of cartsflatbeds assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures and maintaining parking lot cleanliness
• Completes accounting records files transactions and other required documentation by following accounting office procedures providing funds for proper register operation creating and interpreting financial analysis reports assisting with accountingrelated investigations preparing daily deposits preparing and overseeing Cash Fund Transfers investigating overages and shortages in cash register drawers and accounting office and maintaining confidentiality and accuracy of financial and personal information
• Develops communicates and implements processes and practices to meet business needs by collaborating with managers coworkers customers and other business partners analyzing and applying information from multiple sources monitoring progress and results and identifying and addressing improvement opportunities
• Demonstrates promotes and supports compliance with company policies procedures and standards of integrity and ethics by explaining guiding and demonstrating how to apply these in executing business processes and practices implementing related action plans using the Open Door Policy: and assisting management with correcting ethical and compliance issues and problems
• Leads and participates in teams by using and sharing resources information and tools determining customer needs and business priorities coordinating and executing work assignments providing advice feedback and support to ensure timelines and work quality are achieved and modeling and helping others with how to adapt to change or new challenges
• Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent
• Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
• Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments
• Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us
• Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
• Serve our Customers and Members Delivers results while putting the customer first
• Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders
• Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience
• Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed