Member Team Lead

Sam's West•Thornton, CO

6h•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member service, helps resolve complaints according to company guidelines, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing recaps and other documentation; and promoting Sam's Club products and services. It provides member service by identifying member needs, assisting with purchase decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The role oversees its assigned area, including handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, assisting members with transporting items, using cart retrieval equipment in accordance with policy, and maintaining parking lot cleanliness. It also completes accounting records and transactions, supports register operations, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and safeguards the accuracy and confidentiality of financial and personal information. The Member Team Lead collaborates with managers, coworkers, customers, and business partners to implement processes, monitor results, and identify improvements. The role models and supports company policies, ethics, and integrity; leads and participates in teams; and helps others adapt to change. It is expected to demonstrate respect, integrity, customer and member focus, and a commitment to continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help ensure member complaints and issues are resolved according to company guidelines and support the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam's Club products and services.
Participate in sales and marketing events and complete and maintain marketing recaps and other required documentation.
Acknowledge members, identify their needs, assist with purchasing decisions and locating merchandise, and support members using self-service technology.
Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
Oversee the assigned area by handling claims and returns, organizing merchandise, identifying shrink and damages, and maintaining cart and flatbed availability.
Assist members with transporting items, use cart retrieval equipment according to company policies and procedures, and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation; follow accounting office procedures; and provide funds for proper register operation.
Create and interpret financial analysis reports, assist with accounting-related investigations, prepare daily deposits, and prepare and oversee cash fund transfers.
Investigate cash register and accounting office overages and shortages while maintaining the confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices by collaborating with others, analyzing information, monitoring results, and addressing improvement opportunities.
Demonstrate and support compliance with company policies, procedures, and ethical standards; assist management with correcting ethical and compliance issues.
Lead and participate in teams, coordinate work assignments, share resources and information, and support achievement of timelines and work quality.
Model respect, integrity, customer and member focus, teamwork, mentoring, accountability, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
Performance-based bonus awards.