Member Support Specialist
About The Position
We are seeking detail-oriented and organized Member Support Specialists to join our team. This role is ideal for someone who thrives in a fast-paced environment, takes initiative, and enjoys helping others. The Member Support Specialist will assist members with questions about their health benefits, guide them through enrollment or service issues, and support various day-to-day operations. This person will also contribute to improving processes, maintaining accurate records, and ensuring a high-quality member experience. This is an amazing opportunity to get acquainted with healthcare support and jump start your career with an innovator in the healthcare industry. We offer great benefits, bonus opportunities, career development, and many other perks!
Requirements
- Healthcare Customer Service experience is ideal - experience as a Receptionist, Medical Administrative Assistant, Patient Service Representative, etc.
- Tech savvy with the ability to navigate PC systems and text messaging tools
- Microsoft office experience
- Experience taking calls, resolving issues, following up on escalated issues, etc.
- The ability to multitask using several internal system while addressing member concerns
- Available to work Monday - Friday 8am-5pm. Weekends shifts are available, if desired.
- Spanish/English Bilingual is preferred
Responsibilities
- Assist members via inbound and outbound phone calls regarding their company provided health insurance plan
- Review, analyze, and address account discrepancies and claims history
- Utilize internal resources and multiple systems to address questions and concerns
- Provide a positive customer experience using a happy, upbeat tone
- Any other duties and responsibilities assigned by management of the company
Benefits
- Affordable health, vision, and dental insurance for you and your family
- Company HSA contributions up to $2,300 per year
- Wellness program
- Company automatically contributes 3% to your retirement
- Career development and growth opportunities
- 15 days of PTO & 10 paid holidays per year
- UTA commuter program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
