Member Support Specialist (Call Center)
About The Position
Pima Federal Credit Union of Tucson, AZ is looking to hire a full-time Member Support Specialist. This position has a universal role in our call center, working seamlessly to assist our members' needs from start to finish. Our Member Support Specialists promote financial products and services to improve our members' well-being, they always take the time to establish rapport with members, and listen carefully so that the absolute best financial products and services can be recommended to meet our members' needs. This position processes telephone inquiries, transfers, mobile and online support, product and service inquiries and recommendations, account maintenance, and member relationship building. This role may also assist with accepting loan applications via telephone. Member Support Specialists are expected to achieve individual and team goals and keep up-to-date on all credit union products and services. Being passionate about the value that credit unions offer is critical to this role so that you can enthusiastically promote our financial services to members.
Requirements
- High school diploma or equivalent.
- One year of financial institution experience as a Teller, Member Service Representative, Call Center Representative, or similar role.
- Intermediate level proficiency with computers and software applications including Microsoft Office Suite.
- Excellent communication skills.
- Detail-oriented.
- Honest and trustworthy.
Nice To Haves
- Call Center Experience preferred.
- Working knowledge of Symitar (Episys) preferred.
- Bilingual - English/Spanish (preferred).
Responsibilities
- Promote financial products and services to improve members' well-being.
- Establish rapport with members and listen carefully to recommend the best financial products and services.
- Process telephone inquiries, transfers, mobile and online support, product and service inquiries and recommendations, account maintenance, and member relationship building.
- Assist with accepting loan applications via telephone.
- Achieve individual and team goals.
- Keep up-to-date on all credit union products and services.
- Enthusiastically promote financial services to members.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 100% company-paid life insurance
- 100% company-paid short-term disability
- 100% company-paid long-term disability
- Employee Assistance Program (EAP)
- Flexible spending account (FSA) options
- Critical illness insurance
- Accident coverage
- Buy-up options on life insurance
- 401(k) plan with company match
- 100% company-funded pension plan
- Generous paid time off policies
- 11 paid holidays
- Tuition Reimbursement
- Access to on-demand pay
- One-on-one financial planning
- Award-winning wellness program
- Access to an on-site car repair service
- Employee appreciation events
- Paid volunteer time
- Healthy work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
