Member Support Specialist

CareATC • Tulsa, OK

18h • Remote

About The Position

At CareATC, we genuinely believe in revolutionizing employer-sponsored healthcare. We're passionate about our mission and deeply committed to providing exceptional, patient-centered solutions for our clients and their employees. Help Members Stay Connected to the Care They Need. At CareATC, we're redefining healthcare through a relationship-centered, employer-sponsored model focused on quality care—not patient volume. Our Member Support Specialists play an important role in helping patients access the care, tools, and information they need. You'll serve as a key point of contact for members who need assistance with the patient portal, mobile app, eligibility, account access, and other healthcare-related questions. This is a great opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced phone-based environment—all from home.

Requirements

• High school diploma or equivalent required
• At least one year of experience in a call center, customer service, help desk, or technical support environment
• Comfortable working on the phone throughout the workday
• Ability to troubleshoot basic issues across Windows, iOS, Android, and MacOS platforms
• Strong customer service, active listening, and communication skills
• Strong attention to detail and ability to manage multiple priorities
• Critical thinking and problem-solving skills
• Proficiency with Microsoft Office, including Outlook, Excel, Word, and PowerPoint

Nice To Haves

• Previous healthcare experience preferred
• Previous remote work experience preferred

Responsibilities

• Provide phone, email, and Zoom support for members using the CareATC patient portal, mobile app, and other member-facing systems
• Troubleshoot login, account access, navigation, and basic application issues
• Handle a high volume of member calls throughout the day while maintaining a positive, professional experience
• Make outbound calls to assist members with portal and account-related issues
• Verify eligibility for members who are inactive or not currently reflected in the system
• Help patients connect with health centers and provide appropriate clinic contact information
• Coordinate with third-party language services to support multilingual callers
• Document member feedback and recurring issues and escalate concerns when appropriate
• Assist with registration tickets, account-related queues, and manual queue cleanouts
• Support Patient Experience initiatives and other special projects
• Provide backup support to health centers during qualifying closures or extended outages
• Partner with other Technology teams as needed

Benefits

• Company-provided laptop, monitor, headset, and Zoom phone
• Medical, Dental, Vision, 401(k), PTO, Disability, and Life Insurance
• Clinic services and medications available at little to no cost for employees and dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED