Temporary Staffing: Member Support Specialist
About The Position
MTE is seeking qualified candidates for a part-time, temporary staffing need who will serve as a trusted front‑line ambassador for our members, delivering knowledgeable, responsive, and world-class service. The position supports MTE's mission of delivering outstanding member service by enrolling members in key programs, resolving billing and service inquiries, processing electronic payments, promoting electric and fiber services, and building lasting relationships through proactive, solution‑driven support. Success in this role requires strong communication skills, attention to detail, active listening, and the willingness to serve at a world-class level.
Requirements
- Encompass the three virtues of the Ideal Team Player: Humble, Hungry, & People Smart.
- High school diploma or equivalent.
- Ability to multitask, prioritize, and manage time effectively.
- Excellent communication and presentation skills.
- Willingness to participate in on-the-job training.
- Ability to manage challenging interactions with empathy, including assisting frustrated members or those who may have a limited understanding of their circumstances.
- Proficiency using Microsoft Suite.
- Ability to be flexible with work schedule.
Responsibilities
- Serve as a trusted front-line ambassador for members, delivering knowledgeable, responsive, and world-class service.
- Support MTE's mission of delivering outstanding member service.
- Enroll members in key programs.
- Resolve billing and service inquiries.
- Process electronic payments.
- Promote electric and fiber services.
- Build lasting relationships through proactive, solution-driven support.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
