Member Support Representative (Credit Card Collections)

Farm Bureau Bank•San Antonio, TX

5d•Hybrid

About The Position

The Farm Bureau Bank team is rooted in service, strong relationships, and meaningful results. We offer financial services that support hardworking individuals who recognize the vital role of farming, ranching, and agriculture across the United States. Beyond traditional banking, we cultivate lasting partnerships, nurture growth, and aim to support rural communities that are often underserved by the banking industry. Farm Bureau Bank. Not just branches. Roots. FBB team members enjoy competitive compensation and generous benefits. Hiring for an in-person role in San Antonio, Texas only, with potential for hybrid schedule after 90 days. Hourly plus incentives (eligible after 90 days of employment)

Requirements

High school diploma or GED required
One plus (1+) years experience in a credit card and/or consumer loan collection environment.
Two years experience in an office environment, preferably in a financial institution.

Nice To Haves

some college credit preferred

Responsibilities

Handle incoming and outgoing telephone calls to customers to establish payment arrangements on past due credit card and installment loans.
Document all collection activities in a concise and accurate manner utilizing available systems and tools.
Work to reduce delinquency past due loans.
Perform skip-tracing activities.
Identify and report collection related issues to supervisor.
Prepare supporting documents required on legal and repossessed accounts.
Work to recover charged-off loans.
Maintains working relationships with the customer, to resolve specific cardholder issues.
Reviews reason for delinquency and proposes payment program to assist member.