Member Support Lead

Bible Study Fellowship • Grapevine, TX

8d • Onsite

About The Position

Bible Study Fellowship exists to help people around the world know Jesus Christ more deeply through in‑depth, Bible‑centered study. We envision a global community of believers transformed by God’s Word—people equipped to live out their faith, strengthen their churches, and impact their communities for the kingdom of God.

If you love training and supporting a group of volunteers who help our BSF members with answers to questions and help navigating the various technologies used to access the Bible Study resources, we have the perfect position for you!

The Member Support Lead provides support and training to our team of volunteers who support BSF members by answering questions about BSF and helping to navigate the website and apps used to study God’s word. This role serves as a key link between Headquarters and the field, ensuring alignment with BSF’s mission, vision, and policies while equipping members to dive deeper into bible study.

Requirements

• Personal faith in Jesus Christ and agreement with BSF’s Statement of Faith, policies, and values.
• Minimum 1 year of Customer Service experience.
• Proficiency in videoconferencing and chat applications, workflow software and Microsoft Office (Word, Excel, PowerPoint).
• Minimum 3 years of BSF experience required.

Nice To Haves

• BSF leadership experience preferred.
• Experience with BSF website and mobile apps preferred.
• Bachelor’s degree preferred

Responsibilities

• Ensure your team is onboarded, trained and familiar with current processes.
• Monitor and respond quickly and effectively to Member Support requests.
• Provide leadership and supervision to Volunteer Member Support Representatives.
• Ensure that the more complex issues are expediated and communicated to appropriate staff.
• Provide Technical Assistance and support to clients on computer systems, hardware and software issues.
• Prepare reports ensuring accurate data.
• Keep accurate records of requests and resolutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees