Member Support Advocate

Five Star Credit Union • Dothan, AL

2d • Onsite

About The Position

The Member Support Advocate is responsible for handling a variety of member service calls in a prompt and courteous manner. He/she resolves member questions and problems regarding accounts, orders, payments, products, and services including electronic services. In addition he/she completes and maintains related reports, records, and files while cross-selling products and services and supports all functions within the Call Center.

Requirements

• Excellent communication skills.
• Excellent computer skills.
• Ability to work well under pressure in a team environment.

Nice To Haves

• Bilingual preferred.

Responsibilities

• Handle a variety of member service calls in a prompt and courteous manner.
• Resolve member questions and problems regarding accounts, orders, payments, products, and services including electronic services.
• Complete and maintain related reports, records, and files.
• Cross-sell products and services.
• Support all functions within the Call Center.

Benefits

• Promoting and offering relevant services and products to meet their diverse needs.
• Embracing our core values of Integrity, Collaboration, Accountability, Passion, and Self-Improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed