Downtown Denver Only - Member Success Coordinator (Customer Service) - The Founders Club

The Founders Club•Denver, CO

6d•$25•Hybrid

About The Position

Founders Club is one of the fastest-growing entrepreneur communities in North America, serving 7-figure and 8-figure founders across the U.S. and Canada. We’re expanding our Community Team in Denver and looking for a high-potential Member Success Coordinator who wants to grow inside a fast-paced, elite environment. This role is perfect for someone who thrives in customer service, communicates well, stays organized, and wants to be part of a team building something special. This is a full-time, 1099, hybrid role based in downtown Denver at 1801 California Street You will work directly with the Executives of FC and members of the Community team We work TOGETHER as a team similar to the front desk at a luxury hotel to serve our members You must live in Denver and be able to commute daily Starting expectation: 4–5 days/week in the Denver office Long-term expectation: 3 days/week in-office once fully trained Schedule: Standard business hours, with occasional evening, virtual, or weekend events Pay: $25+/hour, 1099 contractor, 40 hours/week, hours submitted daily and weekly This job is hard work, but not chaotic work. You’ll be part of an elite team that supports elite entrepreneurs.

Requirements

You’re reliable, organized, and great with follow-through
You communicate well, both written and verbal
You are emotionally intelligent, calm under pressure, and comfortable on camera
You enjoy connecting with people and solving problems
You take initiative, think ahead, and figure things out without hand-holding
You are tech-savvy and learn new tools quickly
You work well on projects and inside structured systems
You love being part of a high-performance, no-fluff team
You want to grow into a bigger role over time
You do not live in Denver or cannot commute into the office
You are not comfortable being on camera
You prefer remote-only work
You struggle with organization or follow-through

Responsibilities

Support the Community Team in day-to-day operations
Manage member support tickets with speed, clarity, and great communication
Assist with onboarding new members (not leading, but actively supporting)
Run and support live events, virtual events, and in-person experiences
Monitor and engage proactively inside Slack
Gather member feedback and document all communication clearly
Keep the CRM clean, updated, and accurate
Help us improve SOPs and internal systems
Work inside Notion, Google Workspace, Zoom, Typeform, Slack, and related tools
Build strong relationships with founders in a high-trust environment
Be the “front line” of member experience, calm, clear, and confident

Benefits

24/7 access to the Denver coworking space
Company travel for Founders Club events
Access to a high-end gym with showers (great for New Year’s resolutions)
Work directly with 7-, 8-, and 9-figure entrepreneurs and an elite internal team
Learn community building, operations, systems, and leadership
Huge growth potential within the Community Team
Be part of the core team expanding Founders Club worldwide

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