Manager, Customer Success - Denver

Datadog•Denver, CO

11h•Hybrid

About The Position

Manager, Customer Success As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Drive and influence the full renewal and expansion sales cycle Serve as an advisor and role model for exemplary customer service Balance autonomy with effective communication upwards Act as a regional/segment owner and escalation point for relevant matters Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges Focus on talent attraction, retention, and development to create high-performance teams Who You Are: Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space 3+ years of experience leading a high-performing team of Customer Success Managers A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities Familiar with the B2B tech or subscription-based software space Comfortable in a fast-paced, scaling environment Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-class onboarding Sales training in MEDDIC and Command of the Message An inclusive company culture, with opportunities to join our Community Guilds Intra-departmental mentor and buddy program for networking Continuous professional development, product training, and career pathing New hire stock equity (RSU) and employee stock purchase plan (ESPP) Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Requirements

Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
3+ years of experience leading a high-performing team of Customer Success Managers
A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
Familiar with the B2B tech or subscription-based software space
Comfortable in a fast-paced, scaling environment

Responsibilities

Drive and influence the full renewal and expansion sales cycle
Serve as an advisor and role model for exemplary customer service
Balance autonomy with effective communication upwards
Act as a regional/segment owner and escalation point for relevant matters
Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
Focus on talent attraction, retention, and development to create high-performance teams