Customer Success Manager
About The Position
We’re looking for a strategic and relationship-driven Customer Success Account Manager (CSAM) to partner with our top healthcare clients. In this high-impact role, you’ll lead efforts to retain and grow key accounts, ensuring our customers achieve measurable outcomes and long-term value through our platform. As a trusted advisor to clinical, operational, and technology leaders, you’ll guide clients toward success—positioning our solutions at the heart of their transformation. We’re looking for a strategic and relationship-driven Customer Success Manager (CSM) to partner with our top healthcare clients. In this high-impact role, you’ll lead efforts to retain and grow key accounts, ensuring our customers achieve measurable outcomes and long-term value through our platform. As a trusted advisor to clinical, operational, and technology leaders, you’ll guide clients toward success—positioning our solutions at the heart of their transformation.
Requirements
- 5+ years in Customer Success or Strategic Account Management, inHealthcareSaaS
- Proventrack recordmanaging complex enterprise accounts ($500K–$5M ARR).
- Strong executive presence, communication skills, and business acumen.
- Healthcare experience is essential, particularly in areas such as revenuecycle,operations.
- Analytical mindset, proactive approach, and a passion for building relationships.
Responsibilities
- Own Strategic Account Planning
- Develop and execute account strategies that align with client business goals.
- Map executive sponsors and key stakeholders, define account roadmaps, and forecast renewal, upsell, and expansion opportunities.
- Oversee Renewals, Price Increases & Contracts
- Manage the full renewal lifecycle, including contract creation, reviews, and negotiations.
- Ensuretimelyexecution of renewals while balancing pricing adjustments and value realization.
- Lead Executive Engagements
- Drive strategic conversations through QBRs, EBRs, and success planning sessions with senior decision-makers.
- Influence customer outcomes by aligningAptarro’ssolutions to evolving business priorities.
- Drive Account Growth & Expansion
- Identifyand execute upsell, cross-sell, and expansion opportunities that increase account value and footprint.
- Partner with sales and product teams to deliver tailored solutions that drive measurable outcomes.
- Build Trusted, Multi-Level Relationships
- Cultivate deep relationships across technical, operational, and executive levels.
- Act as a trusted advisor and advocate to ensure long-term partnership success.
- Champion the Voice of the Customer
- Represent customer needs internally, providing feedback to influence product roadmap and service delivery.
- Collaborate cross-functionallyto resolve escalations and ensure a seamless customer experience.
- Monitor & Improve Account Health
- Track customer usage trends, satisfaction metrics, and ROI to proactively mitigate risk and strengthen retention.
- Leverage data-driven insights to recommend best practices andoptimizecustomer adoption.
Benefits
- Competitive salary and comprehensive benefits package.
- Exciting opportunities for career growth within a rapidly expanding company.
- Exposure to high-level strategic decisions and company leadership.
- A collaborative, mission-driven team environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
